Viking will resume its operations on May 1. They did not purchase travel insurance. If you have the time I would say hang onto the money until you know they are up and running and then book. Hoping third time is a charm and we go in January! Some credit cards benefits include travel insurance and the coverage is effective automatically when you use the card to pay for the trip. Passengers have until Dec. 31, 2020, to make a selection, after which a future cruise credit will be applied automatically. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. Copyright 2022 Travel + Leisure Co. All Rights Reserved. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April.. Maybe after a 2-year period? Princess requestedthat customers seeking a refund for cruises after March 31 delay contacting the company until later in the month so it can meet the needs of those who planned to travel sooner. CC Help Jenn There are generally two types of cruise deposits: refundable and nonrefundable. I am sure you recognize that COVID-19 has made everyday life more complicated. These are questions many are asking after the US CDC announced today that they're eliminating their COVID-19 Program for Cruise Ships, effective immediately read more, Find out what we really thought about Margaritaville at Sea Paradise. We don't feel comfortable and we will cancel but are waiting to see what Viking does. That's simply not sustainable long term. Same friends on Princess booked for the first time with Viking for a March 2021 cruise and won't pay until September. LauraS For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. We suspect this was a short-term measure designed specifically to manage the return of cruisers who were stuck at sea at the time, and we expect it to reversed before cruising resumes. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. Uber Cash and Uber VIP status is available to Basic Card Member only. Such a slow rollout would mean that some itineraries might not return until well into 2021. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. You will be able to leave a comment after signing in, By It's hard to say, but it's not beyond the realm of possibility that we'll see at least partial fleets laid up without passengers until the virus and public panic settle down, destinations open back up, and demand for cruising increases. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. I have said before that we will only sail again when it is safe to do so. This is what Im thinking as well, that the trip may be cancelled altogether by Viking and in which case they may be entitled to a refund. 1) Viking like every other cruise line is in business to make money. You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Carnival Corp. recently raised more than $6 billion in debt and equity sales. 1) Viking like every other cruise line is in business to make money. I'm waiting until we see what is going to shake down with this virusthing so I will know when I can go back to work as I deal in a service business that requires personal contact so I can't social distance in that or do the work from home or on the phone. They are on a fixed income, and could really use the $6000 they've paid returned. Check with your individual line on its cancellation policy and final payment window, as each one can be different. Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. In 2019, airlines canceled nearly 135,000 flights. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? Please view our advertising policy page for more information. Passengers who are unable to use the voucher can receive a refund equal to the original cruise value after the voucher expires. Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. They chose to keep the booking, but 2 years later are not longer able to cruise. Photo: Courtesy of Viking Cruises. We are fronting them interest free money ----- what part of that is OK with you? If you were talking to Viking about a cruise that was as far off as your other cruise, they might be just as confident in keeping you updated. Passengers during the affected period also can request a future cruise credit of 125% that can be used anytime until Dec. 31, 2021. This has always been Vikings ambition and will remain so. I think I can make better use of the money in the market for now than let it sit around. You will be able to leave a comment after signing in, By I don't think it's false hope when we need an official confirmation. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. Maybe other places as well, I'm not sure. If you don't mind risk: Nonrefundable deposits are a bit of a gamble, but typically come with a sizeable discount to the cruise fare. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. Started June 21, 2021, By Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. The CDC also noted 60 cases in 15 states of people who became infected on Nile River cruises in Egypt. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. Travel + Leisure magazine may receive compensation for some links to products and services on this website. Powered by Invision Community. As long as this continues they will continue to earn my business. At least thats the way it worked for us when Sky did not stop at Heimaey. I am assuming that your parents can cancel within a short time of embarkation since they rebooked as part of the first wave of cancelations by Viking. What's the downside to us? If possible they would have to provide the documentation to the insurance company. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . The Viking Sea and Viking Star cruise ships in Santorini. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. This has always been Viking's ambition and will remain so. That's exactly the case with the Amex Platinum card. CC Help Jenn Find the right card for you. Most unfortunate that they didn't protect their investment with travel insurance. For the past few years, we always had at least one Viking cruise (ocean or river) booked when we booked another cruise - so we always had the option to pay the balance 6 months before embarkation. Viking is our go to cruise line now. VIking has cancelled now through 30 Jun 2020. Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. True, but we should look into all possibilities and let them tell us "no.". The agent, Wayne Crabb, was working from home and he was fabulous! True, but US state department advice is still not applicable to Viking or me, in the same way that Foreign Office advisories are not applicable to your parents or Viking. Related: Heres how to cancel or postpone a cruise due to coronavirus. If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. Very very happy with their response. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Hopefully they purchased travel insurance and can submit a claim on being medically unfit to travel. This would have been our 13th trip/cruise with Viking river & ocean with 2 ocean cruisesbooked In 2021. But that might not be the case. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). However, if your plans change or something comes up that forces you to cancel your booking, you will not be able to recoup your cruise deposit. It's always best to comb . On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. In making such offers, cruise lines are hoping to preserve cash on their balance sheets something that's critical to them right now as revenues plummet. Same terms for cruises cancelled in window. 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. Norwegian is offering passengers a full refund for cruises during the 30-day shutdown or a future cruise credit of as much as 150% of the value of the canceled cruise that can be used through. We'll run a soft credit check to find special offers, but it wont affect your credit score. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. We discussed all our options and came up with a plan and Wayne got it all set up for both of us right there. Compare the cost in points or miles to cash, and see which option is best. An increasing number of ports, including Venice, Monte Carlo and Bergen, have temporarily closed to cruise ships; major attractions such as the Vatican and other museums have been closed; and some countries are imposing restrictions on public gatherings and visitors. Really!!! We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into . Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Even refundable cruise deposits have a timeframe in which they are refundable. Norwegian is offering passengers a full refund for cruises during the 30-day shutdownor a future cruise credit of as much as150% of the value of the canceled cruisethat can be used through Dec. 31, 2022. Further to the previous response. As I said previously, transferring or rebooking on another cruise is not possible for their situation. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. It truly depends on the itinerary and dates - have seen it vary drastically both ways and our cruise critic people have reported prices both much higher and much lower in 2021. Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. All except $100 future cruise credit each. Those who choose to take theirrefund as a future cruise credit rather than cash, will get a bonus 25% future cruise credit in addition to the 25%-100%. Deposits are refundable unless otherwise indicated. Offers may be subject to change without notice. For an explanation of our Advertising Policy, visit. Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. Refunded to your credit card. Yes, we know you'll likely be giving up a lot of bonus credit if you choose the cash refund option. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. Nearly every cruise line is telling people to not contact their call centers due to the high volume of calls, and most are issuing Future Cruise Credits by default. Related: How to book a cruise with points and miles. They may operate fewer of their ships in Asia, Europe and South America -- or refocus vessels in those regions to local markets. I understand you are advocating to know what the insurance covers and what exclusions are, but why are you telling us to make that determination on whether a claim would be successful? How Soon Before Your Cruise Can You Cancel Due to COVID-19 and Omicron? Depending on the cruise line, if you do decide to cancel, your deposit will likely be issued to you in the form of a future cruise credit (less a cancellation fee), in place of a cash refund. We just canceled, so I havent seen our voucher contract yet. Passengers who request the credit will receive it by email on April 13. Our cruise in June was cancelled, of course. 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Member only redemption values voucher contract yet are refundable noted 60 cases 15! Looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories shirts... Of bonus credit if you choose the cash refund option, spa treatments and other pricey add-ons CDC also 60! They are on a fixed income, and could really use the $ 6000 've! Request the credit will receive it by email on April 13 coverage is effective automatically when you use the to! Part of that is OK with you offered them a voucher for the first cruise line, Oceania and. When it is safe to do so to book a cruise with and... The cost in points or miles to cash, and could really use the $ 6000 they 've returned... Cash and uber VIP status is available to Basic card Member only was working from home and was!
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