BofA customers on social media also report that when trying to place a call to customer service, they receive a message that their call cannot be completed due to "extenuating circumstances." Bank of america rips off their customers with the privacy assist! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Tara Burke, a spokeswoman for the bank, declined to discuss your specific experience with the bank but indicated the product was offered as a free trial that - as free trials tend to do - turned into a monthly charge. Is it a scam? They referred me to Privacy Assist phone no. If you see some of these records in your card statement, its the sign youve been charged for the Privacy Assist service. Those machine like people told different stories, and give no solution. The more complaints they receive the more pressure will be put on BoA and Privacy Assist. In June, 2011 he rec. Are we really trying to say that there was never any indication you had the service. What will happen if your Bank of America account is closed? Sixty-six percent of reports indicated there was an issue with "funds transfer.". DoNotPay's virtual credit card generator enables you to create a new credit card number that you can use to sign up for services and verify your payment info without worrying about information abuse and theft. Rocket Money can also help you. According to Fox 32, the issue exclusively affected customers who used money transfer service Zelle. She said, which I think was a canned response, that the normal international rates are only for people exchanging large sums of money. The Customer Service staff will also try to convince you not to cancel your services. FTC Complaint reported as spam. Not accepting calls because of extenuating circumstances is insane. The manager who sent the wire supposedly has not returned the messages. Any question submitted may appear in the paper. So I said that the rate I should get is whatever the standard public rate is at the time the wire goes out, not some number the bank makes up. after cancelling i went to their website, and their service isnt really that bad.. im thinking about getting it again.. i just feel ashamed to call and subscribe after the way i treated their employees and manager for something i did get any one can give me a good suggestion i may cosider, You all enroll in the service by agreeing to it. I called Bank of America and discovered this is a monthly fee for identity theft protection. DON'T BANK OF AMERICA ! We are delivering on our purpose to help make financial lives better through our focus on responsible growth. Keep up with consumer news: Read Sheryl Harris' blog at www.cleveland.com/consumeraffairs. You NEVER blame the victim. Some Bank of America customers have reported money missing from their accounts. BOfA eventually notified users on its app, clarifying money wasnt missing, merely delayed: A message from Bank of America. Have something to tell us about this article? Bank of America is purposely delaying the wire transfer of funds into the account that you sent tothey keep the money as long as they canwith thousands of overseas transactions, you can imagine the amont of money they make off of your money? But have they never heard of electronic deposits? I was not happy and when the woman came back on she asked for his SS and DOB which I gave her and asked when I could see the refund. Karl. They only want to connect you to BAC PrivacySource (which is a Bank of America product licensed to Trilegiant Corp.). Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Read the terms and conditions carefully before you buy. DoNotPay can help. The concerned consumers shared their experiences online, calling . I spent hours on the phone trying to get to the end of this but without success. Lower your bills Rocket Money has an army of negotiators ready to find the best rates on your bills. Does anyone feel as I do that the Privacy assist product is advertised as your credit report and score, when in reality it is a watered down excerpt from your actual credit report? said one Twitter user. To help you avoid that, DoNotPay app will take care of each and every of your subscription. According to Downdetector, claims of Zelles outage increased drastically starting at 7 a.m. EST. Money got there on time but additional $36 was missing. Your credit scores for all 3 bureaus were updated regularly and you can see a list of all of your credit accounts, including previous ones that are still on record. Unbelievable. that he was gone. Really, do we honestly think we are safe from it happening because we stay at home. Occasionally, she said, it may be necessary to go back to your attorney to send a starchy letter to a financial institution that won't honor your power of attorney. I said i m not interested. In 2014, Bank of America had to refund more than $720 million because of charging its clients for add-on features, including Privacy Assist. Countless Bank Of America customers reported their money was missing from their accounts, so what happened and has the problem been solved? It might be quite difficult to stand your ground without being a bit rude, so using DoNotPay can save you quite a bit of a headache. Yes, I sent two separate wire transfers to england and both had large amounts missing. Still waiting for refund. I asked how the bank gets this number and she says she never gets a straight answer out of the Bank company offices. So they they had reason to believe my card account could have been misused and that they needed to send me the credit reports so I could make sure that my account was ok. You can use DoNotPay app for many different situations: We have helped over 300,000 people with their problems. We apologize for any delay or inconvenience., Dont Sleep With Your Dog Until You Watch This. Bank of America sent me a Privacy Assist form to fill out and sign if I wanted the service. I called BoA Visa Customer Service and asked to dispute the charge and they refused to allow me to do so. My credit has been wrecked and I have filed a complaint with the attorney general in my state but they told me it is near impossible to fix credit once a bank destroys it. I had, like, 15 different Zelle transactions. really - because if they had checked his record - he doesn't have a debit card and never had one! They are so much more experienced at life. Theres only one way to cancel the Privacy Assist Feature of Bank of America manually, and its by a phone call. Just saying. Wednesday morning, many customers took to social media to express frustration and try to find answers. I said yes. BofA is doing still but now in PR. 2023 Advance Local Media LLC. its not their fault ur [censored]es hit the same button over to agree for the service. proved ok. Consequently, I had to spend 25 min. At least one person said their checking account was wiped clean. Please do not initiate a duplicate transaction. "Where is my money!!! Zero balance 3. He called customer service with no luck getting a representative. I also asked, since the rates are supposedly high for normal "small" wire amounts, if western union uses the same inflated rates and she said no. The last quarter and last year added enormously to Erica's presence, coupled with improvements to the AI's abilities . Did anybody had the same problem? I no doubt need to remind everyone it wouldn't be a problem if they would PAY ATTENTION. However I did not so I never sent in the form but Bank of America started to take out the fee for Privacy Assist on a monthly basis. But the bank is still billing him. USD. ; The advance, which the bank calls Balance Assist, will be available in increments of $100, and can be paid back in three equal installments over 90 days. Share your photos and videos with others to prove the truth of your words. She then offered to lower the monthly charge if it was too high. This comment was posted by a verified customer. I'm furious, I'm trying to finalize a payment to someone in england and every time I go back I pay more, and then money disappears, and then owe more money. After much annoyance and petty talk she finally said that she will discontinue. Not even a close comparison! Does Privacy Assist auto-renews free trial into a paid subscription? When I called and asked them to stop they said no. Now I have no choice but to contact a lawyer, and evaluate my options. The provider of Privacy Assist is a completely different entity from Bank of America, so contacting Bank of America to cancel your Privacy Assist services wont work. Apparently, they don't just cancel when people ask, either. Well it sounds like that's exactly what all you cry babies need, since it takes MONTHS for you to even notice a $13 recurring charge to your bank accounts! I thanked her personally and stated this seemed fradulent to me and I was very unhappy with the bank. I asked to speak to her supervisor in hopes of having some explanation. I called Bank of America and discovered this is a monthly fee for identity theft protection. And offering people and communities the resources to flourish. Cut their damn phone lines, I'm sure this isn't the only complaint you've have written about your parents being *taken advantage of*. A bank that honors the business environment and the natural environment with equal passion. After waiting 45 minutes on hold they are literally started ending the calls !! The class claims Bank of America has been withdrawing $8.99 from their accounts every month for "Privacy Assist," which includes credit monitoring and free access to online credit reports. A Bank of America spokesman told ABC7 San Francisco that the problem has been resolved and the deposits and transfers are starting to appear in customers' accounts. I received a wire at Bank of [censor] from China, and of course, the other party had already paid the wire transfer fee. Mr. Brian Monahan Denied my claim of unauthorized purchases, Bank of America - Closed my account for no reason, Bank of America - Incompetent Department and Service, Bank of America - b.o.a. On top of that, I payed 70 american for the wiring fees. Copyright 2023 WLS-TV. Customers of Bank of America reportedly saw money disappearing from their accounts after they made payments via the transfer service Zelle, which led to a meme fest online. All rights reserved (About Us). This shouldn't have been this difficult. 2. Consumer Wise I generally don't recommend readers pay for credit monitoring or identity theft services - especially now that Ohioans can lock up their credit reports by getting a credit freeze. I finally told her i will lodge complaints. Those who pay up front may find it difficult to get their money back if they cancel before the contract ends. However, Privacy Assist is missing a number of important features, including identity theft insurance and identity restoration. Obviously in the mean time I got myself another credit card. This U.S. Online Privacy Notice ("Notice") describes how Bank of America and our affiliates manage personal information about you when you interact with us online through our websites, event registration sites, mobile applications and social sites ("Sites and Mobile Apps") through your computer, smartphone, tablet or other mobile devices He says almost $700 went missing from his account. But amount I received is $20 less, and a day later, Bank of A. They told me that I enrolled that service when I activated my credit card, thks so much lier and I lost my 12.99$ for nothing. So, I woke up to find hella Zelle deposits missing from my Bank of America account. How to get the bold glamour filter on TikTok, {{#media.media_details}} {{#media.focal_point}}. For those of you that have Bank of America's Privacy Assist credit monitoring service, be aware that they recently had a massive lawsuit against them that is forcing them to refund $700M+ to Privacy Assist customers. That is when I learned that my dad was not refunded for the money they illegally took out of his account. Greggie Murphy (@gregNEVERchills) January 18, 2023. Methodology. I found this odd so I researched the past statements and found that it started in march 2009 at $12.99 every month. Still when you get a call like that, you have to listen very carefully(lots of us do not do that). If you advertise a product I might be interested in, I will contact you. You pay a monthly fee, and everything is taken care of. In agreement with snookers, I was contacted by Privacy Assistance as well with the same condition that I would be enrolled in the program at an additional 12.99 per month charge on top of my existing home loan payment and that to cancel I had to wait for the statement with the charge to arrivetelling the representative on the phone that I didn't want to enroll was not an option. He went there alright and was told by an employee " someone tampered with your account" yes, someone did tamper with the account - bank of america tampered with the account! I hope to be wrong in this, as the only ones to blame are other greedy Americans who outsource in the first place just to fatten thier bonuses. GNCordova (@GNCordova) January 18, 2023. DoNotPay can help you prepare for small claims court cases against individuals or companies. email me at catsooey@yahoo.com if anyone has any advice or wants to talk further. 45 minutes on hold they are literally started ending the calls! of having some explanation used money transfer Zelle. My Bank of America customers reported their money was missing care of each every! Had to spend 25 min by a phone call evaluate my options annoyance... Me at catsooey @ yahoo.com if anyone has any advice or wants to talk further business. Gregneverchills ) January 18, 2023, claims of Zelles outage increased drastically starting at 7 EST! 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