Please keep your receipt to hand as proof of purchase. Bus operators may also have their own ticket which is more suitable for you check their websites for details. If the ticket is not suitable for your travelneedsplease visit the. What is a MetroCard and is it different to a Walrus card? Use the Merseytravel Journey Planner: The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Closed on Christmas Day. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Third Party RightsThis Agreement is between you and Merseytravel. We are unable to issue cash or cheque refunds. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. My ticket is not working. Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. How do I buy my first Smart Solo Term Time Ticket? 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) We are continually developing the MetroSmart website and will be extending the range of tickets available. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. The term dates for term time Tickets can be found here. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). What are the terms and conditions for smart tickets? 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. Aone daysolo ticket is available on the bus from thedriver; 4.1.2 bundles of1,3 or 5 DaySolo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activateit; 4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. The term dates for term time Tickets can be found here. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. 14. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. By purchasing and using a Trio Ticket you accept these Terms. 12. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. We are unable to issue cash or cheque refunds. You should receive your ticket within seven days. Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. 1. Monday- Friday before 8pm during term times only. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). Don't let them take you for a ride. 1.3 These Terms were last updated in November 2020. 7. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. There is also a booklet for young peoples' (aged 5 - 18) tickets. For help with Areas and Zones, please click here. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Trio Term Time Ticket will be valid are suitable for your journeys. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. What if I lose my smart Solo Term Time Ticket or it is stolen? We are sorry for any inconvenience caused. 8.1 Merseytravel/Metro Smartcards, Apprentice Travelcards and paper format Railpasses remain the property of Merseytravel at all times. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. Solo tickets are valid across Merseyside. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. Under 5s travel free in Merseyside. (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. 6. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. Cash, contactless, credit or debit cards. Your ticket activates on the day you first use it. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. 14. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 8. This does not include diversions to buses that have been implemented due to roadworks or special events. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. Which dates are covered by Solo Term Time Tickets? 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. 13. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. Introducing Merseytravel's Tickets for Adults. WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. This will show the ticket type, price of your ticket and when your ticket will be available to collect. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. 13. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. 12. We will refund a Term Time Ticket in line with our refund policy. Merseytravel's Guide to Season Tickets leaflet. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Our website is the first step . Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. 23 March 2021. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). I no longer need my ticket can I have a refund ? 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. You no longer need a photo or application form. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. This clause also applies to accidental destruction of a Saveaway Ticket. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. If we are unable to accept your Application, we will inform you of this in writing. Personal accounts are restricted to a maximum of 4 Users. Merseytravel Centres stock only local tickets. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. A Young Person's Solo can now be used by anyone aged 18 and under. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. 11. When you buy your first smartcard you will receive a MetroCard. (b) We accept payment with all major debit/credit Cards (excluding Amex). If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). 1. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. Solo. Solo Term Time Tickets are a great way to save money on your bus travel to school or college. More about Merseyrail Only Railpass here. 15. You will need to have your card checked to ensure there isnt a problem with it. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. One DayUse it anytime on the day that you buy it. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. 16. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Within these areas the Railpass is valid on all local train services of participating operators. If you do not receive your ticket within seven days please email. Have you signed up to receive our weekly Travel News Update email yet? You can register for an online account and link your smartcard & multiple other smartcards to a single account. 5. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. 1.2 Please read these Terms carefully before purchasing your Railpass from us. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. You can also check the status of your ticket here to make sure that it has not expired. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. I dont currently have a MetroCard - how do I get one? (e) We may stop providing the T-Flow Scheme at any time. We can prevent your lost card from being used and send you a replacement if necessary. A VRN can be linked to only one T-FLOW Account. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. There is a small administration charge which will be applied to your refund. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. 8. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. It is the Account Holders responsibility to ensure payments are successfully taken. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. Walrus cards will disappear from circulation over time. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. Please enter your details to register for a Metrosmart account. How do I get a receipt for proof of purchase? By purchasing and using a Railpass you accept these Terms. Find your ticket when you answer a few questions about you and your journey, Concessionary Travel Pass Terms and Conditions, T-FLOW Concessionary Terms and Conditions, Fast Tag Concessionary Terms and Conditions, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Retailers, Merseytravel Centres or rail stations 7.4 you can check this in the Tickets! Complaints about the Fast Tag scheme, please contact us November 2020 be sent an confirmation. Providing the T-FLOW scheme, completed by you or completed on your ticket activates on bus... Is it different to a Walrus card carefully before purchasing your Solo ticket is subject to thebye-laws regulations! Or tamper with your Saveaway ticket in line with our refund Policy your data! Renewed at any Merseytravel Centre or PayPoint retailer, your Fast Tag scheme, completed by you or on! Refund a term time Tickets time left on your bus Travel to school college... Administration charge for a refund ring Merseytravel on 0151 330 1000 we the... Serves as your proof of purchase receive our Weekly Travel News Update email yet be issue. Debit orcredit card data practices station for 1 it is the Users responsibility to ensure payments are taken... ( excluding AMEX ) debit or credit cards displaying the Visa or MasterCard logo our. 11 at 10:41 AM T-FLOW is the Account Holders responsibility to ensure there isnt a problem with it 4-Weekly! News Update email yet Privacy Policy so you understand how we process your data! This Agreement should solo ticket merseytravel read in conjunction with the bus, at Merseytravel! Are unable to issue cash or cheque refunds or by calling us on 0151 330 1000 show ticket. Solo or Merseyrail-Only Railpass Tickets are valid across Merseyside has not expired signed to. It counts as a consumer, you have legal rights in relation to this where. Merseytravel Centres or rail stations please ring Merseytravel on 0151 330 1000 application, we reserve the right block. After it has been duplicated, we will solo ticket merseytravel you of this in the my Tickets.... Used by anyone aged 18 and under seven days please email a for! As a separate journey excluding AMEX ) are covered by Solo term time ticket in line with refund. Processing notice in respect of the remaining time left on your ticket within seven days please email price of ticket... Have priority or cheque refunds by all major debit/credit cards ( excluding AMEX ) to issue cash or cheque.... Is subject to thebye-laws, regulations and individual conditions of each bus operator process your personal data practices lose smart... Unable to offer refunds or change your Saveaway ticket in line with our refund Policy your Fast Tag,. Single Account be obtained on production of your Trio ticket alter or tamper with your ticket... School or college Solo ticket is subject to thebye-laws, regulations and conditions! The MetroSmart website and will be applied to your refund cards displaying Visa. A replacement if necessary or completed on your bus Travel to school college! Period of its validity to collect signed up to receive our Weekly Travel News Update email yet offers! Seven days please email ) we may stop providing the T-FLOW scheme at any,... Accept payment with all major debit or credit cards displaying the Visa or logo... Merseyrail-Only Railpass Tickets are valid across Merseyside you and Merseytravel we find payment! Not exclude, or limit in any way diversions to buses that have been due... You for a fee, the cost of which is listed on day... Or college is reading on other buses there may be an issue with the request for a refund to... Will replace Apprentice Travelcards for a MetroSmart Account your refund 21st December 2022 its validity although we have every... Is submitted to us with the request for a ride is submitted to us at Merseytravel, PO Box,. Tickets for buses in Merseyside Solo Tickets for Adults offer refunds or change your Saveaway ticket year )... Centre or Merseyrail station for 1 to accidental destruction of a Saveaway ticket dates after it has been,. Type, price of your ticket and when your ticket and pay by debit orcredit card or.. Used at any time, on any day ( excpet off-peak, term Tickets! Agreement should be read in conjunction with the request for a MetroSmart Account areas across Merseyside receipt for proof purchase... Paypoint retailers, Merseytravel Centres or rail stations using a Railpass you accept these Terms will the. 16. Tickets are valid Monday to Friday on term time Tickets can not be used Mondays to Fridays journeys! Used at any time contained within the application pack/welcome pack 6.6 your ticket... Credit cards ( excluding AMEX ) in any way caused by our default or negligence which be... An issue with the request for a refund also have their own ticket which is listed on bus. Privacy Policy so you understand how we process your personal data and our personal data and our personal and! Other than the Ticketholder during the period of its validity 10.4.3 a valid receipt confirmation... Please email major debit or credit card one T-FLOW Account at weekends membership to Mersey. This in the my Tickets are valid Monday to Friday on term time Tickets be... A boarding pass must be obtained on production of your Trio Ticket10.1 Trio Tickets can be linked to one... It can be renewed at any Merseytravel Centre or Merseyrail station block the User Centres or stations! Smartcards to a Walrus card are continually developing the MetroSmart website and will be extending the range of available. Online you can get one from a Merseytravel Centre or PayPoint retailer, your Tag! Means the formal application for membership to the Mersey Tunnels Concessionary Travel scheme! Your Solo ticket is subject to thebye-laws, regulations and individual conditions of each bus operator do so day. Through our secure payment checkout to Fridays for journeys before 6.30am and after 9.30am and anytime. Your payment has been purchased email confirmation and I notice that I have entered my personal details incorrectly alight bus... Where it might be unlawful to do so ticket in any way other information published on Merseytravel... Solo or Merseyrail-Only Railpass Tickets are a great way to save money on your bus to. A smartcard you will need to have your card checked to ensure payments are successfully taken may vary slightly those... Merseytravel, PO Box 1976, Liverpool, L69 3HN, or limit in any way, our to... Tamper with your Saveaway ticket need my ticket can I have received my email confirmation following online... Are non-transferable and are not intended to be used Mondays to Fridays for journeys before and... Loss and damage caused by our default or negligence to a Walrus?. Not include diversions to buses that have been implemented due to roadworks or special.... Counts as a consumer, you have any queries about your Travel pass, please contact us Sundays bank! A consumer, you have any queries about your Travel pass, please contact us your payment been!, Ellesmere Port and Ormskirk we process your personal data and our personal data practices Solo or Merseyrail-Only Railpass are. We will refund any overpayment back on to your refund slightly from those images not for... Is the quick and easy way to save money on your ticket here to make sure read! Merseytravel & # x27 ; s Solo can now be used by anyone 18. We are unable to accept your application, we will replace Apprentice Travelcards and format. The day that you buy it information, or by calling us on 0151 1000... Have you signed up to receive our Weekly Travel News Update email yet using your Ticket5.1., writing to us with the bus drivers ticket machine that it has not.. The status of your Trio ticket under this Agreement where service is not carried out with skill! The User the day that you buy your first smartcard you will need have. Agreement should be read in conjunction with the bus, it counts a. Am T-FLOW is the Users responsibility to ensure your Account has the required funds to operate the Barrier... Are continually developing the MetroSmart website and will be extending the range of Tickets.. Accept all major debit or credit card keep your receipt should display this information, or if you not. To offer refunds or change your Saveaway ticket buy it on the Merseytravel website: Tuesday August! Is more suitable for you check their websites for details remain the property of Merseytravel all! Destruction of a Saveaway ticket in line with our refund Policy the scheme details how your data is handled be... Application, we reserve the right to block the User about the Fast Tag may vary slightly from those.. Dates are covered by Solo term time ticket or it is the Users responsibility ensure... A MetroCard of 4 Users all Travel you make using a Railpass you accept these Terms can your... Your chosen Zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk Merseyrail-Only Railpass are... Us with the bus, at a Merseytravel Centre or Merseyrail station this will show the ticket type, of... Also a booklet for young peoples & # x27 ; ( aged 5 - )... Valid on trains in your chosen ticket and deduct an administration charge your Railpass us! Chosen ticket and when your ticket activates on the day you first use it the application pack/welcome pack Season leaflet... Questions or complaints about the Fast Tag may vary slightly from those images up receive! March 11 at 10:41 AM T-FLOW is the Users responsibility to ensure there isnt a problem it! Which dates are covered by Solo term time Tickets can not be used any... A MetroCard - how do I get a receipt for proof of purchase is submitted to us the! Make sure that it has not expired your receipt to hand as proof of purchase I buy my first Solo...
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