The IRS should be doing something about this . So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. 2021 Copyrights. Tracy You dont realize all the fraud. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. Money owed to Ariel obroen, Got about 6 lol. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. **Disclaimer: Every effort has been made to offer the most correct information possible. I have seen a number of review shaming this company. Dec 16, 2021 301 Commerce Street, Suite 3300. This happened to me. I'm an independent tax professional (800) 779-7228 So is this a coincidence or are they working together to hold so many refunds. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . Fixed the issue. Mist without their knowledge or consent. A member of our support staff will respond as soon as possible. Its been 7 months of waiting. TPG sent my tax return to an account that was closed. I filed on the IRS website with free tax. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. Enter "2021" as the Tax Period. Attachments. Whats really going on. Update my account to reflect the compliance trainings its not rocket science. What the @$!#, I am just beginning the process of confusion. I was told it was sent out 3/3/2022, even the wish packages get here faster. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. Enter the primary taxpayer's SSN, DOB and zip-code. I have tried to call and sent multiple requests for help and continue to get nothing in response. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They sent it back to sbtpg . Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. Neither is the case in my situation and TurboTax stole over $1100 from me. I filed my taxes in February 2022. No problem. Back. BBB Business Profiles are subject to change at any time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. NorCalCourtney, I am having the same EXACT problem! So yeah, now (supposedly) a check is being cut and mailed to me. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Why? You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? This will be year 3 that I havent gotten my taxes back for 2020. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. ; The hold our money and build interest. Send form. My bank closed my savings account due to low funds, and did not inform me. Desired outcome: Phone and walk-in representatives can only research the status of your refund after . I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Get any irs paperwork and transmissions and dates etc. But where is that $20 going?! Submit a complaint and get your issue resolved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. } Complete the form answering all refund questions as they relate to your EIP. Good luck. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Taxpayer info. This will surely increase the credibility of your complaint. JFK, as most of us know, is one big hot spot. Fees and limitations apply. I called the next day which is a Friday and I was told that the check went out that day. Been using their services for almost 17 years. SBTPG has been holding my refund in excess of $6600 since that time. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. AT this point I'm going off. Felt like an idiot hitting that mailbox on the daily, lol. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . Get Fax receipt. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Completed Indemnity Bond forms for TPG with notary. TurboTax Product Support: Customer service and product support hours and options vary by time of year. I had called him at 6:08pm central time. "url": "https://www.taxact.com", Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. We paid you to do it correctly. No.you're just cruel, snarky thieves. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. I spent my last 11 years at the I.R.S. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you are having issues its because risk dept. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. I have received my 2022 tax refund which was filed more than 10 months ago. Fixed the issue. I am still waiting as well. This comment was posted by a verified customer. It's past my refund date and I have yet to see my money with no explanation. Try Now! . WARNING: Five unsuccessful login attempts will lock your account. Verify by phone. Tax Services. Automatic Client Messages. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. Please clarify your request for assistance. . Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Verify check . It's 1-24-23 and I still don't have it. I want to file a class action lawsuit, need at least 20 people. IRS assistors cannot start a trace prior to those timeframes. Been preparing taxes professionally for 10+ years. that we would get back after her fees had been taken out. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. I used TurboTax to e-file my federal return this year. Refuse to update my information. We completed all of this and today, the 10th, I called to check the status of my refund. They even train their workers to lie for them and its sickening. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. I gave him few days and when I wasn't getting any call I decided to give him a call. 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