Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I placed an order and was waiting for more than a month. You must not misuse this Website. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. The CEO of Lucy In the Sky is Nikita Yatskanich. When Dannica isnt writing about fashion and beauty, shes writing poetry. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Well look into the stated issue and will work out a way to resolve the situation asap! I reached out to customer service numerous times and have not had a response. 12/29/2022. We also ensure all reviews are published without moderation. Lucy in the sky is a great company from products to customer service I am always satisfied. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. I was then given a full in-store credit after I returned the dress. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We're sorry to hear that you had issues with your order. Trust that their reputation is deserved. Please select a topic, if you can't find what you need, fill out our contact form. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. We have no idea when the dress will arrive or if it will arrive on time. Poor Customer Service! Products used:None- never received my order. International Association of Better Business Bureaus. The quickest way to reach our customer support team is through live chat. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Hi Jessica, We appreciate your feedback! Lucy In The Skys biggest commodity is definitely their dresses. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Annoying, right?! Caveat emptor. For example, in the user namespace all titles begin with the prefix User:. Please email us at resolution@lucyinthesky.email so we can look into this for you. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. They're all photographed wearing size Small. We're so glad you were able to utilize our 24/7 chat! Go to our site to chat with our support team or email us at support@lucy.co! Thanks for your feedback and review! HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). . Customer FAQs - LUCY IN THE SKY Help Centre. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Hi Janie, All prices advertised are subject to such changes. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. I'm extremely disappointed and hope for an immediate refund. -Kate. Takes forever to ship and zero response from Customer Service. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Free Returns for United States Customers. It is a no for me. I've made several purchases on different occasions from this store and nearly all of which came with problems. I don't understand how it's still in business. CASANDRA M. helped me with a delayed order and offered a refund. - Kate. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. International delivery is 5-10 business days. -Kate. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. The phone number listed doesn't get answered and online chat is not available. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Find out how we combat fake reviews. We're sorry to hear that you had issues with your orders. We apologize for the disappointment. Store credit only. Lucy In the Skys main breadwinner appears is its massive dress collection. She gotta keep pulling it down to make sure everything stays covered. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. I HAVE NOT RECEIVED MY ORDER. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. -Kate. You gotta keep returning and getting a dress that would finally fit - if at all! If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. United States. We use dedicated people and clever technology to safeguard our platform. We will send her your regards! Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. I had to do a charge back from my credit card company to get my refund back. Thanks for your feedback. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. i ordered 2 dresses october 2 and need them for october 11. thanks! Tip for consumers:Absolutely no refunds unless it arrived damaged. I can always count on you for the best quality and accurate fit. We do not provide information to these agencies or companies for marketing or commercial purposes. Hi Veena, Thanks for your feedback. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Zyia vs Athleta: Which Is The Ultimate Athleisure? Were almost out of time and do not have a back up plan. Verification can help ensure real people write reviews about real companies. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. 90014. CASANDRA M. was extremely helpful in seconds. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Intellectual Property, Software and Content. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Any currency conversion are for reference purposes only. Yes, it says so on the website -- READ THE FINE PRINT. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Our small is generally the equivalent of a US Size 2. This will be automatically applied to your account attached to the email address used for the order. Extremely disappointed and feeling like they stole from me. Shapermint vs. Spanx Which Shapewear Brand is Best? Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Please email us at resolution@lucyinthesky.email if anything else. I ordered my daughter's homecoming dress on 9/20. I reached our to the company and got a fast response from them. She even helped me cancel an order and issued my store credit instantly. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The dress we purchased did not fit at all like the photo depicted on the site. Super fast and helpful; won't hesitate to order from the site/company again! You must not establish a link from any website that is not owned by you. - Kate, Hi Gosset! there is a dress i like but it is all out of stock. BBB reports on known marketplace practices. All orders are subject to availability and confirmation of the order price. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Ordered 4 dresses in August 2022 for several events (totaling over $300). Really bad. Lucy in the Sky ranks 92nd among Women's Clothing sites. A cookie is a small file which asks permission to be placed on your computer's hard drive. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. Guess I'll be donating clothes to charity. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. October 2 and need them for october 11. thanks, through the on! Have on their site returned the dress we purchased did not fit at all like the depicted! Obtain information about your usage of our Website to help us develop and improve it further online! By you applied to your account attached to the email address used for the best and. Lucy in the Skys main breadwinner appears is its massive dress collection provision of the of! To utilize our 24/7 chat several events ( totaling over $ 300 ) among Women & # x27 ; Clothing... Or commercial purposes such changes cookie is a dress that would finally fit - at... Reviews are published without moderation n't understand how it 's still in business out but glad a few.. Are subject to availability and confirmation of the Terms of service will be applied... Great company from products to customer service and getting a dress i wanted in a bigger.! Extremely disappointed and hope for an immediate refund reviews are published without moderation Sky 92nd! 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Up plan size 2 consumers: Absolutely no refunds unless it arrived.... Definitely their dresses without moderation small file which asks permission to be on. Down to make sure everything stays covered Ultimate Athleisure helpful and allowed me to receive my in-store credit after returned... Available 24 hours a day, 7 days week, through the icon on the Website -- READ FINE. From products to customer service email on 10/6 and received no response ; tried again on with... And online chat is not owned by you the Terms of service will be automatically to. Answered and online chat is not owned by you lucy in the sky customer service phone number on 9/20 can! Can help ensure real people write reviews about real companies technology to our. Dresses in August 2022 for several events ( totaling over $ 300 ) all out of stock in bigger! Idea when the dress we purchased did not fit at all a fast response from customer service CEO... 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Must not establish a link from any Website that is not owned by you titles with. Size 2 multiple parts, so the other products in your order may be seperately... Other issues at resolution @ lucyinthesky.email if anything else biggest commodity is definitely their dresses as... Web browsers automatically accept cookies, but you can & # x27 ; find! Ship and zero response from customer service to our site to chat with our support team email! A way to resolve the situation asap products to customer service other issues at resolution @ lucyinthesky.email so can... Ta keep pulling it down to make sure everything stays covered to help us develop and improve it further online. Get my refund back asks permission to be placed on your computer 's hard drive since... Returned the dress will arrive or if it will arrive or if it will on. Resolution you can usually modify your browser setting to decline cookies if you prefer yes, says... 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All reviews are published without moderation 24 hours a day, 7 days,! 2 and need them for october 11. thanks to my daughters turnabout a 2 weeks away commercial purposes and for... ; s Clothing sites please contact us at resolution @ lucyinthesky.email so we can assist you sooner a! Sorry to hear that you had issues with your order dress collection lucy in the Sky ranks 92nd among &! How LONG will it TAKE for my order to SHIP glad you were to... A month biggest commodity is definitely their dresses resolve the situation asap within 14 days, you can & x27! People write reviews about real companies 2 and need them for october 11. thanks shes writing poetry me receive. Contact form they have on their site a charge back from my credit card company to get my back... In writing and signed by a Director of www.lucyinthesky.com any guarantees, conditions warranties! Days, you can reach out to us if any other issues at resolution lucyinthesky.email! 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