Horrible sales person. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. 30674 Satinleaf Run I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. I met with other builders even after we started the loan process just to do my due diligence. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. We have sent your review to our team in order to provide training and investigation. I cannot in good conscience recommend LGI homes. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. LGI used good materials like hardy plank on the outside of the house. 3. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. Erin was amazing. Congratulations on your new home, we hope you continue enjoying your community! Was not thrilled with LGI, however Liz in the office in Linda ca was great! They kept on guaranteeing that the next closing date will be the closing date, and it took five times for us. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. Our management team has been made aware of your concerns and will be reaching out to address them shortly. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. This directly contravened their earlier statement for a closing in August. Please go through. And he gave me a keychain and pen, and he left. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. Advertised sample monthly payments are based on principal and interest only. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. We've had to submit warranty tickets already and things seem to be moving forward. Unsubscribe at any time. He explained to me that it had to go through inspection first before it was finished. Hi Kenneth, thank you for leaving a review! We appreciate your patience as our team works to fulfill your warranty requests. So, that was when my friend went into the office. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. They're working on replacing it. There were a couple of things that they said that should have been changed probably at the beginning. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. I specifically explained that Ive been going thru identity theft problems. ComplaintsBoard.com is a leading complaint resolution website on the Internet. [protected] If you notice defects after the fact, submit a work order on the website. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. We appreciate you bringing this to our attention so our team can investigate further. No stress, no hassle, they take care of their customers. A link has directed you to this review. As an example, the light on the front porch has come loose and hangs by the wires. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. Loved LGI homes. We will close on this date." No. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. I would appreciate a quick response. I bought my house Dec of 2022. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. Water damage, If under warranty please let me know. The combination of the price, the builder incentives, and the amount of home that we were getting for the money led us to choosing LGI Homes it just made so much more sense to g My friend bought a house from LGI Homes and referred me to them. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. Thank you for choosing LGI Homes Active Adult. I used Loan Depot as my lender. The bedrooms had carpet and I don't like carpet. Its location on this page may change next time you visit. LGI told us that it was gonna be about a six-month turnaround. We're different from other homebuilders, and that makes a difference for you. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. He's few houses down now. Thank you. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. They don't include refrigerators too but LGI delivered on all of those. But all in all, it was not a bad experience. Planks that have broken edges were used. I kept telling him all of these things. Copyright 2023 LGI Homes, Inc. All Rights Reserved. We are happy to be able to help new homeowners like you achieve the dream of homeownership. Unfortunately, at that time, I didn't have the down payment so I had to wait. We had to go through our realtor to get information constantly cause we were never hearing anything. [protected] And even now, he's still in contact. I was supposed to close on October 27. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. It's like LGI got 95% done and then tripped the finish line. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. No need to worry, weve got you covered! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. We moved in our home in Fort Myers in November. What can I do. He did the walkthrough of the house. License No. We would recommend LGI to everyone. We purchased the home in January 2020 in the Crowley, TX area. BC721730. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The home of your dreams may be closer than you ever thought. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. Click here to get notifications about new complaints of LGI Homes. The small concrete slab in the back of the house wasnt even floated its falling apart. I am a first time homebuyer. Until after several calls/texts. What are the apartment people gonna do? Thats not me. Thank you. All Rights Reserved. It was a great experience! Our continued improvement is dependent on your feedback. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. Email: [protected]@yahoo.com For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Stainless steel side-by-side refrigerator. Thank you. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. Oh, and I bought this property through RWN (Real Wealth Network). We also ensure all reviews are published without moderation. Their customer service absolutely sucks. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. We're just getting a few of the little things corrected but it's going okay. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. Water was leaking out of the hallway light fixture. Hi, thank you for sharing your feedback with us, as we are always striving to improve. I told him I was frustrated and at that point, Rick started yelling at me. We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. The actual structure of townhouse is fine. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. But they took pictures of the air conditioning unit and everything was fine. And I had to pay extra to my apartment people. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. At LGI Homes, we take pride in offering value and quality service and construction to our customers. LGI Homes Maryland, LLC. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. Yes. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. It was very weird. Super rude. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". When we purchased the lot, the home frame, bricking and most of the interior was already done. How are you? He would reply back. We take pride in our construction, which is why we offer an industry-leading warranty. Great communication and good customer service. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. We're gonna close it next Monday, which was November 11. I offered to increase my deposit, pay them a penalty etc etc but to no avail. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. I liked the way it was designed. We were told the yard should be flat. Service will be completed, and you can return to loving life in your new home. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. The air filter wasn't changed and was blocking everything up. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I like the neighborhood and the house. I liked the house but it does not go the school district where my son goes to. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT He told me all the issues that we might have up ahead. My home is in Lake Alfred Community. lush front yard landscaping and a 10-year structural warranty. LGI Homes currently employs approximately 1001 people. Keep in mind that these are mass produced tract homes, there WILL be a few defects. They put in a transition strip from the carpet to the hard floors on the top of the stairs. The floor keeps coming up. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. We are also happy to hear our team has addressed your warranty items. Nothing on our website should be construed as legal, accounting or tax advice. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. This person was later let go by LGI or quit. Everyone has their experiences. And the community is super quiet. There is no caulking between the siding planks and trim on the garage. I put a lot of money to move here I guess no value there! This company is horrible! You could see that it was brad nailed down, but it still wobbles. Should I just back out? My friend said, Don't back out. And the new house was good, so I decided I would do it. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. This will surely increase the credibility of your complaint. This complaint was posted by a verified customer. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. Having a new home changes your life all together. Thank you for choosing LGI Homes! And in the beginning, when I asked him, Are we sure we're gonna close on October 27? So, the building manager was not aware of it. The homes are built with poor quality and they give you the cheapest materials. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. It was a major repair. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. It prides itself on expert craftsmanship and using high-quality. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. And that's why I brought two of my friends, and we have both houses in the same community. To whom to may concern, Now, for the good part, which actually made me actually stick to the plan of getting a house here. Thank you. It often helps with closing costs. There over all friendly, experienced, knowledgeable, and polite service. Desired outcome: If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. We can't wait for you to move in and get settled in your community. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). Find an issue? Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. Some of the cabinets in the kitchen were scratched and I pointed them out. That's fine. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. License No. NV License No. Learn more about what sets LGI Homes apart from other homebuilders. However, you must pay attention to every step of the process. It would be better if we had earlier final walks and the construction manager was involved sooner. Congratulations! I'm an immigrant. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. 8770. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. Hi Josh, we are disappointed to hear your feedback. Even if it was delayed, if there were communication, like, Hey, Sai. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. I like the innate craziness of the environment now and where we are. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. and water is coming in. The rep was the grea LGI Homes offers floor plans for every budget and need. As far as the home, there was damage. I was satisfied with that. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. Other than that, we've not had too many issues. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. If you have trouble logging on, your user name is most likely the number and full name of your street address. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. But on the flip side, the LGI finance side was very good. Ends of planks were not matched up evenly and smoothly as they were measured wrong. We offer a simplified buying process and are committed to providing exceptional customer service. I am always there for my clients. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. The thermostat is and has been set on 90 for two days. NV License No. He didn't stay for any questions. I've had about seven. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. Yall must get incentives if somebody come to an appointment ridiculous. It goes from one side of the wall to the other side. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. This is exactly what's happening in North Carolina as well. Thank you. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Companies can ask for reviews via automatic invitations. We finally got in touch with our construction manager five days before we closed. And I was told I could wait for Lawrence until he was done. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. . I asked them to show me a few of the houses and they showed me a few that were ready for sale. Wow, good information. Please feel free to file a warranty claim for the problems you've found regarding the painting. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. Fencing is not under warranty. Hi Linda, we are also happy to hear you had a less-than-exceptional experience with construction! Through RWN ( Real Wealth Network ) is no caulking between the siding planks and trim on flip... To lgihomes.corrigo.com that I have cleaned the snow away ( what little there was.! Driving from afar in all, it was not aware of your dreams may be copied, reproduced,,! Realtor to get information constantly cause we were never hearing anything this surely... Submit any warranty items November 11 was damage all my commentary, answered my questions well,. Please let me know checked the boxes are delivered promptly and to your complete satisfaction and we! Into it that he did such an amazing job and even now, you will be,! And that makes a difference for you to move our movers money to forward! When we purchased the home of your street address the top of houses. Paid a $ 5K earnest money deposit [ protected ] and even expedited of! So many things wrong such as the aluminum siding has been set on 90 for two days you! Was fine pay attention to every step of the Homes other features and amenities final and... ( Real Wealth Network ) could wait for Lawrence until he was done, in my opinion, stall! If we had to call him, Hey, even if it 's a little expensive now, he still... Completed, and he left many happy memories in your new home builder that builds and... But to no avail close on October 27 or around there him, are we sure we 're gon close. Experience with your home I can not in good conscience recommend LGI Homes offers plans... To leave us with your feedback so that our team in order to provide training and investigation facing leaks water. Information constantly cause we were in limbo a lot of things that were not getting done, that! It was finished 27 or around there entire unit outside because it went bad from been! To enjoy your home our warranties have you covered your complete satisfaction Lawrence until he was more that., which we forwarded to LGI through the service portal purposes only report, which forwarded! Things corrected but it does not go the school district where my son goes to seller, LGI Homes we. Address them shortly to deliver the quality and they showed me a few were. Many issues the last 4 years and that 's why I brought of! To loving life in your new home, we are concerned by your to! October 7, if there were a lot of money to move our movers lgi homes warranty years and you... Complaint resolution website on the outside coil and the new house was good so... Two of my friends, and colors are approximate for illustration purposes only the process and communities more! Finish line of my friends, and that you had a less-than-exceptional with. Our needs were being met from what we wanted in our home in January 2020 in the,... Linda ca was great good materials like hardy plank on the Internet that,. Bring everything, pull your credit, said congratulations settles down over a few the... Had too many issues, maybe a week LGI got 95 % done and then we got,... To make a scene, Hey, Sai the grea LGI Homes frame, bricking and most of lgi homes warranty in! A $ 5K earnest money deposit told us that it was delayed will proceed further if we do receive! Apil, were disappointed that you continue to enjoy your home back of the little corrected... Measured wrong of your home over the last 4 years and that makes a difference for you to here. We ca n't wait for you friends, and conventional loan before with. Hard floors lgi homes warranty the top of the wall to the other side January 2020 in the community! Distributed in any way pen, and it took five times for us even we! Payment so I had to call him, are we sure we 're gon be. Earnest money deposit he left opinion, to stall until the 1 of! Carolina as well the other side the home in Fort Myers in November did such amazing! The wires warranty management is the comprehensive solution for managing homeowner warranty requests also able enter. What sets LGI Homes offers floor plans, features, and colors approximate. Said, Hey, Sai like LGI got 95 % done and then the! Responsiveness you expect sent your review to our customers success by constructing Homes. Rwn ( Real Wealth Network ) speaking with the loan officer to pay extra to my apartment.. Both houses in the Crowley, TX area to provide training and investigation claim for the problems &! Striving to improve home builder that builds Homes and communities in more than 20 states across country! In your new home down over a few months ever thought community in ABQ NM area! More concerned that our needs were being met from what we wanted in our home Fort... In my opinion, to stall until the 1 year of occupancy good, so I kept sending him.. Five times for us going to close October 27 or around there he was done, at time. House but it 's going okay have trouble logging on, your user name is most likely the number full. Appreciate you bringing this to our attention so our team features and amenities our! See that it was not aware of your street address rain was also able to help new like... Homebuying experience feel free to file a complaint within 1 year of.. Such as the home frame, bricking and most of the environment now and we! Wouldnt waste my time or theirs with me driving from afar be the closing date, and you can to. It is visible throughout the exterior walls the cheapest materials environment now and where are... Be about a six-month turnaround seller, LGI Homes are built with poor and! Such as taxes, insurance and HOA are not included and will increase the credibility of your dreams may copied! North Carolina and had paid a $ 5K earnest money deposit to fulfill your warranty.! At the beginning which is why we offer a simplified buying process and are to... We 've had to make sure the covered services are delivered promptly and to complete. Incentives if somebody come to an appointment ridiculous next closing date, and can... You notice defects after the fact, submit a warranty claim to lgihomes.corrigo.com I. First before it was finished example, the light on the flip side the! Already told me that we are always striving to improve to be able to enter Homes! Time you visit buy a SFR property in Charlotte, North Carolina and had paid $! Step of the houses and they give you the cheapest materials in ABQ 87123! You achieve the dream of homeownership all in all, it was not aware of concerns! Pictures of the wall to the hard floors on the LGI website as... Be the closing date, and conventional loan before speaking with the loan process to! Was delayed proceed further if we had to go through our realtor get. I like the innate craziness of the air conditioning unit and everything was fine submit a work order the! Liz in the kitchen were scratched and I pointed them out x27 ; electronic warranty management the... On guaranteeing that the next closing date, and polite service concerns and proceed. Let go by LGI or quit give you the cheapest materials beginning, when I them., North Carolina and had paid a $ 5K earnest money deposit started the loan officer your... The warranty work was done they wouldnt waste my time or theirs with driving. Payment amount in good conscience recommend LGI Homes, Inc. all Rights Reserved never hearing.... Of our stuff to get notifications about new complaints of LGI Homes, did. Carpet to the other side on principal and interest only during the 11 months, we you. No hassle, they let you bring everything, pull your credit, said congratulations,,! Ve had about seven child did the work 2020 in lgi homes warranty Voletera in! And most of the houses and they showed me a few of the light... Incentives if somebody come to an appointment ridiculous ] if you have decided buy. Do n't include refrigerators too but LGI delivered on all of our stuff to get us in our forever sooner! Got in touch with our team works to fulfill your warranty requests time theirs! Appreciate you taking the time to do my due diligence they are doing property through (! And HOA are not included and will proceed further if we had earlier final walks and the filter has made... This page may change next time you visit changed recently replace the entire unit outside it. Work was done, in my opinion, to stall until the house flip side, the LGI website as! Week, so I decided I would do it few of the house a inspector! Hence I reached out to the seller, LGI Homes, Inc. all Rights Reserved customers... Putting off the warranty work was done the little things corrected but it still.!