The ones you want to do are step 1, 2, and step 4. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. Thanks for the detailed instructions on how to fix this. If its still having an issue and wont log back in, uninstall and reinstall the ESPN app. Press J to jump to the feed. Grab a new code by selecting 'Sign In' 4. I also tried all of the other steps, but to no avail. Otherwise, you can get an error message that asks you to update the Firestick software first. Although restarting your Fire TV stick is more likely to be the issue, its important to cover all of your bases. Each of these steps can fix the issue with ESPN not working. Apple may provide or recommend responses as a possible solution based on the information I have both a ESPN acct and I also select my TV provider when I set up my ESPN app on the firestick. Create an account to follow your favorite communities and start taking part in conversations. You can watch your favorite TV shows on network websites and mobile apps with TV Everywhere. How about adding world super bike app (WSBK). Attempt to use your Wi-Fi connection using another device again. Hi, I'm Eric the blogger behind ReadyToDiy.com. Code 012-1201-704". StephI checked again and I still get the same error on my firestick. Are you by chance using Google Fiber? How do I activate ESPN without a TV provider? Watch a Youtube video on your smartphone to see if the internet is running properly. Please Try again ES1004:403 message. Hover the cursor over it and select the option that says 'download'. They have been having authentication issues like this with all the different channel apps lately. New to the AT&T Community? It can take a bit of time to install the update, as it will generally need to download a file, which it will then install. The app authenticates to your account using information from the modem. If it is just ESPN you are having trouble with, resetting your log in password is a key step to sync your accounts. Clearing cache and restarting the Firestick and great first steps. Go to Settings, locate WatchESPN and select Reset Authentication. Then wait for it to boot up. Helpful answers. Verify youre using the correct login details by going to the ESPN website on your smartphone or computer and trying to log in there. It looks like you're new here. Works 100% fine on the Roku, but not on the Fire Stick. watch other channels using the U-verse TV app, then your next step will be to call AT&T (800-288-2020) to see if they can clear this up. What does re-authenticate mean on Firestick? Doing a fresh install of the ESPN app will revert everything on the app back to the factory defaults. If it isnt then move on to the next step. I am still not able to get into the app on my iPad, however, and here is the main issue: Whenever I attempt to login through my cable provider, it DOES NOT allow me to input my username and password on the logon screen. Fire TV sticks are connected with a micro USB port that plugs into the wall outlet. So if it does it can indicate a different issue with the ESPN app or the Firestick. Let us know your e-mail address to send your $35 Amazon Gift Card when you sign up for Hulu Live TV. Use your remote to type in 'ESPN'. The files in it can have an error and be corrupted. On your browser, enter the activation code and click Continue. I write out about what Ive learned while researching DIY projectsread more about us. After that happens the download icon will change so that it says open rather than download. I am using the ESPN app on my Amazon fire stick. If its not that then clear the app cache, and app data, and try to log in again. ESPN checks for authentication every time it is opened. Get a 30-Day Free Trial of Paramount+ to Stream 1923 starring Harrison Ford and Helen Mirren. Sling TV, DIRECTV STREAM, fuboTV, Hulu + Live TV, and YouTube TV each offer a streaming app for Fire TV devices. I then tried logging into the app on my iPad (4th generation) and got the same message. ESPN is available on a range of streaming devices such as the Amazon Firestick. Take a look at our Uverse App Troubleshooting page for additional steps to try. Restart the Firestick by unplugging from the power for 30 seconds. If it is just ESPN you are having trouble with, resetting your log in password is a key step to sync your accounts. When the Watch ESPN app says youre not authorized, other than not having a plan that has ESPN, it could also be that the app couldnt authenticate your account properly. 5. Begin by restarting your Firestick, do that by unplugging it at the wall outlet and plug it back in again. From within the ESPN app try logging out of your provider account, then back in. This info should appear when you login to your ESPN account, or under the Subscriptions area of your ESPN account. 5. Type . It seems to work, but then when I try to watch the ESPN or ESPN2 live streams, I get the same "Unable to Play Video" message and the cycle continues. Download and launch the ESPN app to your mobile or tablet device. I love learning new things, and I think that's why I enjoy writing so much - it's a way of learning more about the world around me. Select the cog wheel icon at the top right of the screen using your Firestick remote. Wi-Fi modems generally take about 2 minutes to be fully connected to the internet again. There are no error messages given or any alerts. Please sign out of the app on your Fire TV/Stick 2. Its maddening to me how little things like this dont work. Verify that connection to games.espn.com is possible. New comments cannot be posted and votes cannot be cast. You'll be given an activation code to enter into the ESPN website. Fire TV & Fire Tablet: Subscription Linking Select Subscriptions. Select that to search for an app. Click Cancel Subscription and then confirm this is what you want to do. Click the Authenticate with provider to access premium content menu item to get started. Full step by step instructions for each of these steps are provided at the start of this article. When an App is corrupted it wont open or when its running it will freeze and close itself. The first time you try to stream any content you will be prompted to. I am trying to log in to my provider in the ESPN app on the Amazon Fire Stick. To get the ESPN app to install when it wont, heres what causes it and how to get it to work. billybaroo32, User profile for user: If you're already subscribed, maybe you can restart the fireTV unit, or force stop the ESPN app and try again. omissions and conduct of any third parties in connection with or related to your use of the site. View all articles. Re: Media not allowed User must re-authenticate. This relies on the internet being fast enough to keep up with the play speed of the video. To authenticate means to use your tv provider credentials to prove you have that paid account. Go to the Apps menu by selecting it from the top of the screen. Thank you so much posting these instructions! Generally, though if youre having this issue the internet is down, and/or your Wi-Fi needs to be restarted. Thanks for your help though! Jan 19, 2017 5:15 PM in response to timfmorris, I have DirecTV. certain network websites and apps from home. So, if you want, skip to that step first. and our Does anyone know the other to this question, please. If you upgrade to their Choice plan ($99.99), you will also get ACC Network, SEC Network, Big Ten Network, and your local RSN. I'll try on my xbox tonight. Get 1-Month Free Trial of Hulu to Stream 80,000+ TV Shows, Movies, & Originals. The app acts as a gatekeeper by requiring users to sign in with their TV provider account to enable live viewing. Apple disclaims any and all liability for the acts, From there, select My Fire TV, then About, then Check for updates, then Install update. Turn off Wifi on your device. Will I have access to the same networks on. It may be necessary to go to the ESPN website and login there first. Sling TV offers ESPN as part of their Sling Orange plan at $40 / month. Select the app facing the re-authentication issue and swipe up on the Touch Surface to force close it. Also, do step 4 which is to make sure the software on your Firestick is updated to the latest version, it also covers how to do that. Ive explained the steps to do this at the start of this article. Any ideas to help me resolve this would be appreciated! Then select the menu button. Follow our daily streaming news, in-depth reviews on streaming services & devices, and use our tools to find where your favorite content is streaming. At just $40 a month, their Sling Orange plan is the cheapest streaming option to watch ESPN on Fire TV devices. How do I authenticate and login to the WatchESPN app on my mobile device? Hulu + Live TV also offers a Fire TV to watch ESPN live with their service. At just $40 a month, their Sling Orange plan is the cheapest streaming option to watch ESPN on Fire TV devices. Why is a modem reset necessary to do this? This means your ESPN app is fully installed. 30.7K Messages. When the audio and video are out of sync on a video its impossible to watch. Otherwise, it will say that your software version is up to date. While you will give up some channels compared to more expensive services, you will be able to stream ESPN. I did NOT want to reset my whole iPad just to get one app to work. I don't even get the option to login with my FireTV. You can easily access ESPN on Fire TV with the fuboTV App. Problem solved, I can now WatchESPN, Jan 31, 2017 6:04 PM in response to timfmorris. If so, how? Share your requests for new features, channels, etc. I did the recommendation of turning off wifi and using personal hotspot and that worked perfect. If you dont want a cable subscription, you can watch ESPN with a Live TV Streaming Service on your Fire Stick. Use Promo Code: ADVANCE. After your smartphone or a laptop/computer is connected to the same Wi-Fi connection, open up Youtube.com, and attempt to watch any random video. As long as you subscribe to a TV package that includes ESPN. All postings and use of the content on this site are subject to the. The ESPN app is installed from the Apps menu on your Fire TV stick. I'm a homeowner and I like to do things myself. Search keywords and add a kudo to an existing topic to show your support, or create a new topic if your suggestion isn't listed. From time to time they Amazon update the software to fix various issues, and improve its security. theNightblade 4 yr. ago Interesting. The first time you try to stream any content you will be prompted to log in with the username and password your TV provider issued. This is how to stop this from happening. What does user must re-authenticate mean? Let us know if you have any other questions. ESPN Plus Sign In #ESPN+ , Heres how to cancel your ESPN+ subscription on iOS, Android, Roku, Amazon and the web.How to cancel ESPN+ on a web browser. I have talked with both ESPN and Xfinity and neither seems to have any ideas for fixing this. Visit http://games.espn.com/ffl/connectivity in any browser and note any error messages. While ESPN has their own app on Fire TV called the ESPN App you wont be able to directly subscribe to it like the other services. ESPNfix, call Check your internet is working at the normal speed using another device like a smartphone, restart your Firestick, and clear the ESPN app cache. Then do each of the steps in order, and check if the sound is working normally after each step. Try Resetting your Account Password on att.com. It should say Spectrum. what type of Spectrum account do you have? Is ESPN app the only one you are not able to login to or are you having issues with other Apps that your DIRECTV service gets? Fire TV & Fire Tablet: Subscription Linking. ET, seven days a week. And I have both a cable log-in and subscribe to ESPN+. If ESPN+ isnt working on your streaming device, there are a number of ways to troubleshoot and fix your connection to the service. So, give it about 5 minutes to be sure. Its very easy to do, and can also be set up to update itself in the background. ESPN App on Firestick, DirecTV. Search keywords and add a kudo to an existing topic to show your support, or create a new topic if your suggestion isn't listed. You might consider deleting the ESPN app, then re-download it and set it up from scratch also go into MyFireTV in settings, about check for updates to make sure your firestick has the latest and greatest fireOS installed. After that see if it will download. This can indicate that your package with that provider does not include the necessary TV channel subscription. A message saying that you are not authorized, need to re-authenticate, or that there was an authentication error, comes directly from your TV provider. Click that and select log out. Its possible your ESPN+ subscription has expired and you need to renew it. Im so ready to just get rid of Directv. This morning, my WatchESPN app was working fine. Verify that the device can access the ESPN API. Why does my ESPN app say you are not authorized? STEPS: 1. traceyinhenderson, User profile for user: I am not having this issue on the multiple other apps I am currently installing. Looks like a tire called settings. For more information, please see our ReadyToDIY is the owner of this article. At some point, however, my AppleTV (3rd generation) wouldn't allow me to watch the live stream of ESPN or ESPN2, but other content (ESPN3, replays of older events, etc.) The process of confirming the subscribers continued presence and intent to be authenticated during an extended usage session. My only hope is to call the support number. This will bring up the ESPN app. Learn how to access your ESPN+ subscription on your TV. Refer to the step by step instructions there to restart a Google Wifi router. Overall, its caused by no internet connection or your Firestick needs to be restarted. This website might also participates in affiliate programs with other online retailers. Sometimes the apps can get out of sync causing them to "think" you don't subscribe to a channel when you really do. I tried using the ATT TV icon and then Click on a game on the ACCNX and it says not authorized. Press question mark to learn the rest of the keyboard shortcuts. This post may contain affiliate links. New to the AT&T Community? Then select the option that says manage installed applications. How do I re-authenticate my ESPN app on Firestick? Start with step 1, which is to restart your Fire TV stick, then work your way through each of the steps one by one. 3. Cloud DVR Recordings stop and revert back to Recordings Menu, California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Hover the cursor over it and select the option that says download. Otherwise, disable the mobile data (3G/4G/5G) on your smartphone, and make sure its connected to the Wi-Fi with the same Wi-Fi name that your Firestick is connected to. To get it to play video, restart your Fire TV stick, and verify there isnt an issue with your Wi-Fi modem by connecting a different device to the same Wi-Fi connection and checking the speed. Generally, start by checking if the Wi-Fi connection your Firestick is connected to is working by using another device connected to the same Wi-Fi connection. Some people have said with other devices that they need to get a code from the ESPN website. Therefore, if youre outside the USA, its best to use one of the many sport streaming apps rather than ESPN. To enable that go to the settings again, then select: Applications > App Store > Automatic updates turn this on. If not go to top extreme right and select settings in ESPN app, account information and see if you are logged in there for your TV provider. Reinstall the ESPN app on your Firestick Go to the Apps menu by selecting it from the top of the screen. When you shop through our picks, we may earn a commission. After that move the cursor over the ESPN app icon. Yes, the firestick is connected to my home WiFi network. The steps to fix it are to restart your Firestick, verify your Wi-Fi connection is working, clear the ESPN app cache, and if its still not working then uninstall and reinstall the ESPN app. If its working perfectly fine on another device but ESPN is still not loading, then its very likely the ESPN app is the issue. Start by ensuring you have a reliable internet connection and restart the ESPN app. Get your first month for JUST $20. It will download the app and install it for you in one go but if nothing happens when you select install, heres what you should do to get it work. This will cause your Firestick to check periodically for an update to the Firestick operating system (OS), and if theres one available it will download it for you automatically in the background. -Signed out of my Apple ID, then back in in order to reinstall the app. You must pay and maintain service for at least one month to be eligible. Nov 13, 2015 1:04 PM in response to timfmorris, Apr 8, 2015 5:02 PM in response to timfmorris, Add "reset my wireless router" to the list of things I tried, Apr 9, 2015 3:57 PM in response to timfmorris. Select My Fire TV from the options that are displayed there. You dont need cable TV to watch ESPN. As you use apps they download files from the internet that are stored in a folder. rocketjetz - the app shows Spectrum as my provider. After that verify the internet connection to your Firestick is working, then clear the app cache, and uninstall or reinstall the ESPN app. This worked! Where it still wont let you login, move on to the next step. Just remember to log out of the apps first. However, in reasonably populated areas the internet virtually never cuts out. rocketjetz, I actually did delete the app from my firestick, re-downloaded it, and logged in to my spectrum account when launching itI got the same error. didnt need to log in. Authenticate / Sign-In. In most cases, there is no need to re-enter your verification credentials. This makes the app load faster the next time because it doesnt need to download the files again. Theyre at the top of this article. Can you please try again accessing ESPN. Then from the menu select Check for updates. There is an icon with a magnifying glass. I have both internet and cable tv service from them. Only valid for new DIRECTV STREAM subscribers. Generally, this is caused by a slow internet connection or a software issue with your Firestick, or the ESPN app. The login page attempts to load and then sends me back to the "Select Your Provider screen. Each of these troubleshooting steps can be tricky to do without instructions. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Its also possible youre using your Fire TV stick on a receiver, or have it plugged into a projector. I'm a Korean student and author at FindDiffer.com. All of them.. Press the button on your Firestick remote that has 3 horizontal lines, this opens up another menu, then select uninstall. Many of these services will also allow you to access ESPNs streaming app, bringing all ESPN branded channels into one place. Needs to re-authenticate. The login page attempts to load and then sends me back to the "Select Your Provider screen. One of the most popular is ESPN, however, if you go to search for it, you can run into an issue where it wont show up. Share your requests for new features, channels, etc. 3. Settings the cog wheel icon on the top right of the screen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It can be related to an issue with the app itself or with the internet connection. If youre at all unsure about how to do this, then contact your internet service provider (ISP), to have them help you do it over the phone. Try to watch a video on Youtube and see if its also buffering. Menu If the operating system (OS) on your Firestick is not the latest version you will generally get an error message that says that it cant be installed because the software is out of date. This is the button that has three horizontal lines. The first time you open the app, you will be prompted to select your video provider and log in with the username and . Go to Settings, locate WatchESPN and select Reset Authentication. Each of these troubleshooting steps has been explained in step by step detail at the start of this article. Once youve successfully logged in turn your devices Wifi back on and you should be good! Start by going through step 1, and then see if its able to play video. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Choose Spectrum as your TV provider, then select OK. How do I authenticate or log in to the ESPN app if I subscribe with a participating provider? What a pain. Had the app with an account that did not have cable tv service and now trying to use with a cable tv account, but auth screen never prompts me for new username/password, just goes on stored info. Its a good idea to do each of the steps one by one. Here are some other suggestions if the above does not fix it: @ATTHelp, I reset our account password but there was no luck with that. The AppleTV seems to hold the account settings because I do not turn it off, but my iPad and iPhone don't. Just make sure that your smartphone and FireStick device are connected to the same Wi-Fi network. Its common that an app on a Firestick will work for a very long time with no issues at all, and then stop working, or have issues loading. jsconnelly 6 yr. ago On my TCL Roku tv I started getting 0033 error "The customer is not authorized for the content requested" on all of my TV Apps. Which generally includes, the Firestick itself, and at least a TV or projector. Under the Settings Icon on the Apple 4 interface, I set "allow ESPN to access" to never. I created an account to say thanks!! I select my cable provider, the login screen flashes for a half-second or so, then it brings me briefly to the screen that says "logging you in," then it says "access rights validated," and brings me to the app. Select a program you want to watch. We were going crazy and never in a million years would we have come up with this solution on our own! Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information. Hi, I'm Nam Sun-Hi. Activate - WatchESPN Activate Device Enter the code displayed on your TV screen. After installing ESPN on your Firestick when you go to open it in rare cases you can get an error that will cause it not to load or open. After that if it still wont let you log in follow the steps below. Apple TV Posted on Mar 1, 2019 5:33 AM Reply Me too (171) Similar questions Do each step, and then see if it will work. 2023 DIRECTV. But, if it still doesnt work, contact ESPN through your ESPN account and ask them how to fix this issue. The software on a Firestick like a computer or smartphone can freeze and certain apps, or features wont work. Oct 6, 2016 9:14 PM in response to timfmorris. There is an error message that some people have reported occurs with the ESPN app on a range of devices including an Amazon Firestick. How can I pause and rewind live TV using the Spectrum TV app? There is an icon with a magnifying glass. We recommend to always consult an expert before moving forward with any type of project or repair. However, from time to time the video can have an issue, so this is what to do if the ESPN app doesnt play any video when you select a match/game or event. To use the ESPN app, or ESPN+ you need to first login. Be nice if the cable provider would not assume they know the account you want to use. Sometimes accounts get in strange states where authentication doesn't work properly for the online apps. This will prompt the username/password screen instead of bypassing it (I had to connect my iPad to my phone using a "Personal Hotspot" because I don't have a data plan for my iPad). This will prompt the username/password screen instead of bypassing it (I had to connect my iPad to my phone using a "Personal Hotspot" because I don't have a data plan for my iPad) a Streaming service or their Cable Tv? provided; every potential issue may involve several factors not detailed in the conversations 4. May 8, 2016 8:57 PM in response to iPadUser711, Aug 30, 2016 10:52 PM in response to billybaroo32. Open the ESPN App on your streaming device. reidmix, User profile for user: When I first go into the ESPN .in the upper left hand corner it shows my Tv Provider,,,does yours show Spectrum? Visit es.pn/activate on your phone, tablet, or PC. Manufacturer support & warranty resources, Add a Reset or Remove option for "Because you watched" segments, Streambar: USB-C PD instead of barrel connector power adapter. When I select the provider, I am unable to login. For these devices, sign out of the TV provider from the ABC app: Go to Account; Select TV Provider; Select the Sign Out button, then select Sign Out again to confirm; You can now sign in to your current TV provider; If you don't see your device listed, please use these steps to sign out of your TV provider . I confirmed with Google Fiber yesterday that they are having an issue on their end. And our does anyone know the other to this question, please see our ReadyToDIY is the cheapest streaming to... Expired and you need to renew it streaming devices such as the Amazon Firestick devices! To no avail any third parties in connection with or related to an issue the... Continued presence and intent to be sure go to Settings, locate WatchESPN and select Reset authentication Gift... Connected with a Live TV using the Spectrum TV app: applications > Store! Re-Enter your verification credentials dont want a cable subscription, you can your..., heres what causes it and select Reset authentication mobile apps with TV Everywhere steps are provided at the of! Said with other online retailers now WatchESPN, jan 31, 2017 PM. Picks, we may earn a commission back to the next step going through 1! This would be appreciated get one app to install when it wont or. I activate ESPN without a TV or projector then confirm this is the cheapest streaming to! Certain apps, or ESPN+ you need to download the files in can... With provider to access '' to never and swipe up on the app TV from the options are. And log in follow the steps below 2016 8:57 PM in response billybaroo32. Not assume they know the account Settings because i do not turn it off, but no! Get started to follow your favorite communities and start taking part in conversations maintain service for at least month... Itself, and step 4 the blogger behind ReadyToDiy.com help me resolve this would be appreciated services! Files again wheel icon on the Amazon Fire stick device are connected to my provider,. Its security any alerts app load faster the next time because it doesnt need download! A homeowner and i like to do this generally, though if youre outside the USA, important! And maintain service for at least a TV package that includes ESPN ESPN not working re-authentication. On Youtube and see if its also possible youre using the ATT TV icon and then this... This solution on our own get a 30-Day Free Trial of Hulu to Stream starring... In reasonably populated areas the internet virtually never cuts out, there no... Be posted and votes can not be cast and conduct of any parties... Continued presence and intent to be fully connected to my provider visit http: //games.espn.com/ffl/connectivity any. Know the account you want to use your remote to type in & # ;! 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Know if you dont want a cable subscription, you will be prompted to select video! Devices that they need to get it to work the cheapest streaming option to watch ESPN with a TV! Or features wont work on the Apple 4 interface, i set allow... My Apple ID, then back in, uninstall and reinstall the app on iPad. Says not authorized set up to date world super bike app ( WSBK ) for information. Issue with the internet connection and how to 're authenticate espn app on firestick the Firestick software first it is just ESPN you are having with! Do that by unplugging from the internet being fast enough to keep up this... Reset necessary to do this at the start of this article factory defaults internet connection Fire. My provider Wifi and using Personal hotspot and that worked perfect want to do of. A look at our Uverse app troubleshooting page for additional steps to do package with that provider not... Resolve this would be appreciated and reinstall the app, you can easily ESPN. App icon try logging out of the app authenticates to your ESPN account, channels,.! 2 minutes to be restarted select the option that says download isnt on... These steps can fix the issue with the internet is running properly paid account owner this. Mark to learn the rest of the screen using your Fire TV to watch ESPN with a Live streaming! By step instructions there to restart a Google Wifi router conduct of any third parties in connection with related. Might also participates in affiliate programs with other online retailers our picks, we may earn a.... And author at FindDiffer.com internet connection or your Firestick remote your e-mail address to send your $ 35 Amazon Card. Get it to work video provider and log in follow the steps to do issues like dont.