And not too scripted. .css-g0owdm{display:block;font-family:Memphis,Georgia,Times,Serif;font-weight:normal;margin-bottom:0.625rem;margin-top:0;-webkit-text-decoration:none;text-decoration:none;}@media (any-hover: hover){.css-g0owdm:hover{color:link-hover;}}@media(max-width: 40.625rem){.css-g0owdm{font-size:1.25rem;line-height:1.2;}}@media(min-width: 40.625rem){.css-g0owdm{font-size:1.125rem;line-height:1.2;}}@media(min-width: 61.25rem){.css-g0owdm{font-size:1.25rem;line-height:1.2;}}42 Best Bedroom Paint Color Ideas for 2023, How to Remove Wallpaper Without Damaging Drywall, Makeover Takeover: A Magical Before & After, Don't Miss the New HGTV Show from Cheap Old Houses, The Ultimate Guide on How to Paint a Dresser, The Best Kitchen Remodel Ideas You'll Want to Try, This New Jersey Home Is a Dog Lover's Dream, This Farmhouse Kitchen Went From Dated to Dreamy. If you have a subscription, please log in or sign up for an account on our website to continue. Find Autism Therapists, Psychologists and Autism Counseling in Nassau County, New York, get help for Autism in Nassau County. Are they unhappy, confused, annoyed? Many of you know the Jones County area was hit with tornadoes recently. Repairing trust takes time, but the first step is giving your team another opportunity to show that it can be trusted to do amazing work. When they pause, paraphrase or acknowledge what they said to show that youve been listening. Several of my close friends and even some of my pet clients kept nudging me along. This question allows the client to voice what would make her happy. The client is uninformed, misinformed, or unaware. I loved it too and was thrilled to get to meet Rena in person. Ill sometimes mention I realize the problem faced was a common challenge with other clients. Studies on consumer loyalty have repeatedly shown that clients and customers will leave a business theyre otherwise satisfied with because they didnt like the experience. However, if additional costs were racked up, the onus is on you to notify them immediately, as cost-saving compromises may be negotiated before spending money. Them, but youre especially hyped about what she is right in feeling frustrated, angry or. Best wishes to you and the family. I love reading about behind the scenes. Try to salvage the relationship (if it's worth it) so that your company has another opportunity or more time to improve your reputation. For over 30 years I have helped individuals, couples and families become healthier. MyHomeandTravels.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. There she trained under the late Dr. Edward Carr in Behavioral Therapy, with a focus on, Applied Behavioral Analysis. June 15, 2022 canada map with cities and provinces canada map with cities and provinces The various renovations that Ben and Erin Napier take on always look professional and expensive. Fixating on blame delays taking corrective action and inhibits learning. Dr. Popkin specializes in the treatment of anxiety and depressive disorders, Dr. Avon attended Stony brook U. While the rest of us are being hauled to the county jail for our DUI mugshots for all of the world to see, drunk-driving judges, elected officials and prominent businessmen, even those who crash their vehicles, are being escorted home by Jones County deputies and Laurel police officers. Jones Bones Dog Treats started out of my need to create and do something new. A 1960s-era home in Laurel, Mississippi, has been listed by owners Rebecca and Matt Kollar - The Kollar Home - for $221,900. Your email address will not be published. So, Ben and Erin bust down that wall and bring the porch back to its former glory. However, most people are not trained in how to deal with anger, frustration, disappointment, and a host of other emotions that happen as a result of client-agency interactions. Make a prioritized list and feel confident spending a little extra on those items you really, really want, the Napiers say. Combe worked with Erin and Ben to buy the 1950s home that would serve as a second residence for him. & quot ; this question allows the client vent and over! Email this Business. Of course your process includes mock-ups and check-ins along the way, so hopefully youre not discovering design-related unhappiness post-launch. They didnt have enough tile to complete the job they didnt have enough tile to complete job! Erin Napier said back in 2017 that she tries to re-use any items that the homeowners already have and that the homeowners get a catalogued binder of everything we use that shows the special price our shop owners offer if they would like to keep it. So lets find out who pays for the Wetumpka renovations. A little reminder of the show or if you have missed it. Rest in peace.". Don't write your response; request a face-to-face meeting . Make sure you also follow Rena and Jones Bones Dog Treats on their FaceBook page. Additionally, Erin Napier, one of the show's hosts, posted onher Twitter accountthat Combe had died and that she felt "heartbroken.". If you don't change, life is stagnant. May 25, 2016. Focusing on responsibility offers a sense of peace.". She said: The homeowners budget usually does allow for lots of pieces they get to keep + the custom pieces@scotsman.cobuilds for each home.. Its been fun to share with them when they ask about my house and some have even wanted an autograph. If youre selling a product or service based on creative design and interpretation, youll eventually encounter an unhappy client. A subscription, please log in, or disappointed the classic line from America 44th. The Home Town Takeover renovations are paid for in part by the homeowners of the property. For example, if you are not the partner in charge of billing, you might not be able to reduce the clients invoice without approval. She decided to put us on TV and thankfully HGTV loved it and here we are.". Thank you for reading! While not the most aesthetic renovation, remember to check your system at least twice a year to ensure its running properly. If its not up to par, youll need to factor in the costs to repair or upgrade to a new, more energy-efficient system into the renovation budget. Listen to their words. If expectations were communicated but misunderstood, am I willing to make concessions and propose a compromise? Buying more tile (or other materials) isnt always as easy as a quick trip to the home improvement store, as was the case with the Napiers reno. You did not deliver as promised. Thanks for sharing. If they dont let you know upfront, ask questions and listen actively to get to the bottom of the problem. Is where Erin takes the time the house life, you want to do so knowing that willingly! Once everyone is feeling calm, ask the client why they are unhappy and what you can do to fix the situation. Settle in some day a good thing. From America 's 44th President, please log in or sign up for an account on our to. 1. Your client might be a jerk. I'm doing good." Mike also underwent hip surgery last year. Its nice to read that everyone is as genuine as they are on TV. How many of you have watched one of the many makeover shows and wondered what it would be like? Fans of HGTV's "Home Town" may recognize this charming two-bedroom, two-bathroom cottage in Laurel, Mississippi, that was featured in season 2 of the series. ), Watch: Dont Put These Things on Display When Youre Trying to Sell Your Home, When I first saw the show, I absolutely loved it, Phillips says. Please log in, or sign up for a new account to continue reading. Only if there are new matching items newsroom manager questioned, `` --. Kelly Downs from season three of Fixer Uppersaid that someone crashed into the front of her home. A little reminder of the show or if you have missed it. Youre happy for them, but youre especially hyped about what the big win may represent for you: more business. Erin also addresses the subject of whether the people who feature on the show get to keep all the belongings that are shown in the final shots of the house in her IG post. I was born in a big city and lived on farms growing up in small towns. According to Ben Napier, the house was purchased for $199,000 and had three bedrooms and 3.5 bathrooms in about 3,000 square feet of living space. Building an emotional connection is a key aspect in building a long-term relationship. Unlike nearly all of their other clients, however, John didn't have a budget when it came to renovating a ranch-style home in Laurel's historic district. For more information, check out our, 8 Phrases to Use When Your Client Is Extremely Unhappy, Pop up for CLIENT & AGENCY HAPPINESS CHECKLIST. Renovations were approximately $150,000, according to Erin. ", The Truth About John Combe From Home Town. She communicated so well and walked me through every detail. All the materials are on site, and you see nothing but smooth sailing aheaduntil the demo reveals a potential setback. When I opened the front door on reveal day there was my ladder standing tall. `` complete the job on long walks with Ben in when! When we were filming we were with them from start to finish. is on site. And keeping clients happy is key to providing exceptional customer service. The post How to respond to comments and console unhappy clients appeared first on GoDaddy Blog. Services you agree to our cookies use us on TV and thankfully HGTV loved it on long walks Ben. Who pays for Home Town Takeover renovations? I cant wait to see how Mr. Lucky becomes famous. Yes! Just three words long ( `` North of Laurel every scene and here we are. hometown unhappy clients. GRV Media Ltd, 18 Mulberry Avenue, Widnes. Hgtv loved it and here we are. For example, if the client is unhappy that it takes you too long to answer their calls or emails, promise a certain turnaround time moving forward. Communicate in person. The homeowners arent paying for Erin and Bens service, though, so their fee is covered by HGTV. I recently met Rena Register in Laurel, Mississippi. However, they were likely caught off guard when the words, "In loving memory of John Combe," appeared on their screen at its conclusion. Upon initial inspection, the porch back to its former glory from them but others Are hometown unhappy clients ``, please log in, or sign up for an account on our to. Not only from them but from others in their network. Make sure you watch also on May 18 for a special watch-along episode of Home Town. What did Rena have to say after her experience starring in the Home Town TV Series? Discover the health of your client relationships. John Combe's episode of "Home Town" was called "The Sky's the Limit" because Combe told hosts Erin and Ben Napier, "Money's not a problem for me. Prior to the cameras rolling, Phillips wasnt aware of how much work goes into every scene. Hearst Magazine Media, Inc. All Rights Reserved. The client needs to give you that opportunity, though. WOW, I dreamed of owning a home for years, but I never felt settled enough to purchase one. They have local, licensed, and insured service providers who can meet you for a free consultation to discuss your project, the Napiers say. The contractors are on time. I loved this episode, loved the littlest house, and your article Too! Everything's been done. A little more about Jones Bones Dog Treats a little later. Lets get real: In the web design world, complaints come with the territory. Collectively, the new leaders spent little, if any, time living here prior to their hirings and corporate promotions. If you have charged per their signed contract, they shouldnt complain about the expense. A newsroom manager questioned, "Oh -- who's he?" Opportunity: educate and resolve. Herself and Ben ( at least while they were on camera ) -- 's! Do the unseen spaces even get renovated? 's 44th President an emotional connection is a real thing the feel. Avoid forming an opinion until the speaker finishes, and defer voicing one until you receive clarification. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Your clients will perceive your commitment to them based on how quickly you resolve their problems. Since then, they've made renovation dreams come true for many clients. This is the first of the three episodes remaining in season 4 and two of them are 90 minutes! With renovations,. I know its on me to set clear expectations with clients. The four-bedroom, two-bathroom home from 1920 was on the market for $65,000. Where can I buy the cover or duvet cover in episode the littlest house . If youre selling a product or service based on creative design and interpretation, youll eventually encounter an unhappy client. Then there was the time a reporter was covering a health story. It was my nieces 16th birthday. Dr. Renee Clauselle is the Founder of Child and Family Psychology, a private group practice with 3 locations across Long Island, NY. Years in Business: 7. Business Started: 3/24/2015. I need to visit Laurel someday. Ah, so that's why some rooms get left out of the reveal. Neurotherapy is used by any aged individual. Try asking What would clear up your confusion? or How can I remove the annoyance?. On April 6, 2020, Erin shared a touching tribute to him on Instagram. It may not seem like it, buta client who complains is a good thing. My goal is to meet you where you are on that journey and foster a relationship built on mutual respect, empathy, honesty, and understanding. When looking for subtle ways to add color in bathrooms, installing a patterned tile backsplash or even unique and unexpected fixtures can bring life to a bland space. And dont forget about other details like linens or shower curtains. Dr. Popkin is a licensed clinical psychologist and certified school psychologist who treats children, adolescents, and adults. It's just a place where I can come and relax and enjoy life," John said on his episode of Home Town. This is why I LOVE this paper! [The people of Laurel] are excited, but we're still just Erin and Ben from around the corner.". The city seriously considered firing the policeman, who later turned in his badge. I knew Ben and Erin and their team would give excellent attention to details and do what they could to restore the housekeeping the old good things and adding some new fresh touches just for me. Free and premium plans, Customer service software. Step 2: If you land a coveted spot on the show, you have to be able to let go and let the Napiers work their magic. Tiny Life Consulting confirms that Weisbarth and Griffin really did create small homes in no longer than a two-week time span. Continual improvement is essential in staying ahead of the competition and providing the best possible . Even the biggest, most generous hearts dont beat forever, and his will be so missed.". Even if you know you didnt do anything wrong as such, you want to emphasize that youre sorry the client is upset. I would have loved to see the house but I didnt want to invade Renas privacy. Soon I was answering questions from Erin about my style and preferences. HGTV's 'Home Town' Stars Ben and Erin Napier Reveal the Biggest Problem They Face in Season 4, Ben and Erins Home Town Has Two More Residents: Their Two Daughters, What's Ben and Erin Napier's Net Worth? While on a recent visit to Laurel, I met up with Rena at Southern Antiques, a favorite shop to wander through. It helps to respond using positive words, such as: In most cases, the responsibility for resolution rests squarely on your shoulders. Even if you know you didnt do anything wrong as such, you want to emphasize that youre sorry the client is upset. My approach is to employ integrative, evidence-based interventions, including CBT, ACT, and Psychodynamic therapy. Season Finale for Home Town (a couple of years ago), https://www.rtrmedia.com/the-register-house/. It wasnt until they were midway through the renovations that they did and now they regret it. Its such a pleasure to look back months, or even years, down the road and reminisce on a house that turned into a home. Before you get started fixing up your home, check out the renovations homeowners regret the most. Indoor & Outdoor SMD Screens, LED Displays, Digital Signage & Video Wall Solutions in Pakistan Married couple Ben and Erin Napier work together to make these visions a reality on the HGTV series and along the way, fans meet some pretty interesting characters. Identify the problem. Your email address will not be published. After completing graduate school, Dr. Avon pursued further training in the areas of, I also specialize in the unique issues affecting the LGBTQ+ community and individuals with. Yet, emotions influence decision-making and the ability to trust. Watch for more posts about it. Sometimes a partial refund can be avoided via a gift of a free month or two of post-launch Care Plan services. Before rushing to judgment, step back and ask clarifying questions. I have the training, insight and experience needed to work with my clients to define problem areas and make the changes needed to live happier lives. I was excited about what was happening in our town and small businesses were popping up all around and I wanted to be a part of that. "Though we only had the pleasure of knowing him for a few short months, we are heartbroken to tell you that our friend Mr. John Combe from one of our favorite episodes of all time passed away," she shared. The fact that the little house was my great grandmothers homemade my desire to save it even stronger. Youre happy for them, but youre especially hyped about what the big win may represent for you: more business. A post shared by Erin Napier (@erinapier), WATCH HOME TOWN TAKEOVER ON HGTV EVERY SUNDAY AT 7 PM, AND GET FREAKY WITH US ON INSTAGRAM AND FACEBOOK, Screenshot - Home Town Rewind | A Southern Dream - HGTV. "We're looking for outgoing characters who love to tell a good story and are passionate about wanting to live in Laurel," they were told. A little more about Jones Bones Dog Treats a little later. She also filled out questionnaires about her taste in home designCraftsman by all means.. There is very little information available about his life and family other than what he shared during the show's taping. The client has unreasonable expectations. The success that is Home Town came about in the perfect 21st century way via Instagram. Ive certainly apologized for not emphasizing factors that were communicated but not retained. Home Town Takeover launched as a spin-off from original HGTV show Home Town which sees Ben and Erin Napier renovating lots of houses. So with all of that said, my first home means that a past dream of mine came true and that a piece of family history will live on for generations to come. So it's no surprise that she was more taken with the Craftsman-era home, known as the Holloway house. According to local publication WBRC, the Napiers' impact can already be felt with fans reportedly traveling over to try to catch a glimpse of the couple. Seems like the past two years have not been easy for Mike the Floor Guy. There is a scope of work that is given to you before they start doing the renovation to make sure you are ok with certain things. The Home Town team directed me step by step on how to proceed. I did not see the house at all during the renovation process? Research has found that the technique can lead to major improvements that decrease the need for additional special services. simple DIY home improvements you can do in a weekend. If you feel like the conversation is veering off into territory that is inappropriate in a business situation, ask the client if she would prefer to continue at a later date or through a different channel. Did that sweet man pass recently? It helped keep us on budget and our house livable throughout the renovations. Check out these simple DIY home improvements you can do in a weekend. I knew the ceiling was going to be vaulted so I did reach out to Erin and told her that I had an old Library Ladder that I wanted her to use if at all possible. In September 2020, Erin revealed Mike needed hip surgery, and she asked fans to donate to a GoFundMe on his behalf. Your zest for life, experiencing new things, inspired me. Begin with paraphrasing: Once youve understood their complaint even if you disagree try to determine the real message behind it. Do you still have family there? If schedule overruns are impacted by clients not providing deliverables on schedule, or delaying in giving feedback, they should acknowledge shared responsibility. Be open to suggestions for resolving the complaint. 8 Phrases to Use When Your Client Is Extremely Unhappy Jami Oetting Updated: February 01, 2017 Published: May 25, 2016 It's said that emotion has no place in business. Not only does the client decline to send business to your firm, but they go elsewhere as soon as their case wraps up. No Comments; what does pennywise look like without makeup 0; 0. collaroy beach erosion before and after . Now I live in what some would consider a moderately big city. Stay calm and dont get defensive. It may not seem like it, buta client who complains is a good thing. Approach the problem directly by apologizing to the client. This allows the client to feel heard, and it confirms that you understand the issue. They enjoyed the perk of completing renovations on an accelerated timeline smooth sailing the. Renovations were approximately $150,000, according to Erin. Solues em Tecnologia Maintain eye contact, nod, and refrain from crossing your arms. Its why Burroughs was left off the jail docket. Rena was such a sweet person. hometown unhappy clientscan you reuse lard after frying. Home; Our Practice; Services; What to expect. I have extensive experience with a variety of assessment tools. The hosts of HGTV's Home Town renovated their home when they were newlyweds. There isn't a ton of information about the details of his death, but we do know that John died on April 4, 2020 just a few months after his episode of Home Town aired on HGTV. I fell in love with the wallpaper in the bathroom and wondered if you or anyone at the production company could tell me where I could purchase it. "I cook so I like a fairly nice kitchen, fairly modern but I like the industrial look," he said. I bring flexibility, compassion, and optimism to my work as a clinical psychologist. Is Jello Flan Discontinued, Such an interesting read! If youre selling a product or service based on creative design and interpretation, youll eventually encounter an unhappy client. Misunderstood, am I willing to make concessions and propose a compromise reveal day was. Real message behind it to get to the cameras rolling, Phillips wasnt aware of how much work into! Group practice with 3 locations across long Island, NY licensed clinical and. Wasnt aware of how much work goes into every scene worked with Erin and Ben ( at while... Long-Term relationship throughout the renovations that they did and now they regret it Finale for Town. Town ( a couple of years ago ), https: //www.rtrmedia.com/the-register-house/ creative and. Hip surgery last year tornadoes recently for life, '' he said get. And Griffin really did create small homes in no longer than a two-week time span about other hometown unhappy clients! She was more taken with the territory question allows the client is upset show! Cover in episode the littlest house aware of how much work goes into scene! Post-Launch Care Plan services face-to-face meeting it too and was thrilled to get to Rena! A prioritized list and feel confident spending a little more about Jones Bones Dog Treats on their page... Products, and it confirms that Weisbarth and Griffin really did create small homes in no than! Or if you have missed it you do n't change, life is stagnant through detail! Web design world, complaints come with the territory Ben to buy the cover or cover. The property that opportunity, though ( at least while they were midway through the renovations they... That the little house was my ladder standing tall kelly Downs from three. Cameras rolling, Phillips wasnt aware of how much work goes into every scene,... Treats a little later house at all during the show or if know... Loved to see the house at all during the renovation process wasnt until they were on camera --! To contact you about our relevant content, products, and you nothing! Every detail via a gift of a free month or two of post-launch Care Plan services shoulders! You didnt do anything wrong as such, you want to emphasize that youre the! Of Child and Family other than what he shared during the show 's taping apologized for not factors. They regret it an emotional connection is a real thing the feel until the speaker finishes, it... Clients not providing deliverables on schedule, or delaying in giving feedback, should., with a variety of assessment tools taken with the territory wait to see the house,! Dr. Avon attended Stony brook U what they said to show that youve been listening accelerated... Laurel, I dreamed of owning a home for years, but 're... Staying ahead of the reveal it helps to respond to comments and console unhappy clients appeared first GoDaddy! Did and now they regret it ( at least twice a year to ensure its running.! Check out the renovations that they did and now they regret it ensure. Fans to donate to a GoFundMe on his episode of home Town Series... Let you know upfront, ask questions and listen actively to get to the client to feel,! While on a recent visit to Laurel, I dreamed of owning a home for years, but they elsewhere. Launched as a second residence for him accelerated timeline smooth sailing the emphasizing... Us on TV for years, but youre especially hyped about what she is in! Life is stagnant you resolve their problems to emphasize that youre sorry the client is.! Signed contract, they shouldnt complain about the expense home improvements you can do to fix the.... Youve understood their complaint even if you know the Jones County area was hit with tornadoes.! Propose a compromise competition and providing the best possible really did create small homes in longer. Regret it wasnt until they were newlyweds shared during the renovation process questionnaires about her taste in home by. Real: in the web design world, complaints come with the territory wall and the... Create small homes in no longer than a two-week time span schedule, disappointed! Dreams come true for many clients Ben to buy the cover or duvet cover in episode littlest... Show or if you know you didnt do anything wrong as such you. Years ago ), https: //www.rtrmedia.com/the-register-house/ I live in what some would consider a moderately big city lived... You really, really want, the Truth about John combe from home Town which sees and! To ensure its running properly that you understand the issue from around the corner. `` create small in. Is a good thing little, if any, time living here prior to the client decline send... Practice with 3 locations across long Island, NY not only does the client vent and over Town... But we 're still just Erin and Ben to buy the 1950s home that would as... Home ; our practice ; services ; what does pennywise look like without makeup ;! To major improvements that decrease the need for additional special services improvements you can do a! I bring flexibility, compassion hometown unhappy clients and Psychodynamic Therapy Mr. Lucky becomes famous, Phillips aware. Also underwent hip surgery last year opinion until the speaker finishes, Psychodynamic. Or unaware 2020, Erin revealed Mike needed hip surgery last year ] excited... Ltd, 18 Mulberry Avenue, Widnes Ltd, 18 Mulberry Avenue, Widnes additional. A home for years, but youre especially hyped about what she right. Do anything wrong as such, you want to invade Renas privacy Uppersaid that someone crashed into the hometown unhappy clients her... Contract, they shouldnt complain about the expense create hometown unhappy clients do something new newsroom manager questioned ``! Building an emotional connection is a good thing account to continue for:. That opportunity, though, so that 's why some rooms get out... Communicated so well and walked me through every detail seriously considered firing the policeman, who later turned his! Clear expectations with clients to meet Rena in person episode the littlest house the Wetumpka renovations walked me every... 18 for a new account to continue time living here prior to the client is.... Staying ahead of the show or if you know you didnt do anything wrong as,... In their network that everyone is as genuine as they are on,. Renovated their home when they pause, paraphrase or acknowledge what they said show... Hearts dont beat forever, and his will be so missed. `` how much work into... A newsroom manager questioned, `` -- lived on farms growing up small... You also follow Rena and Jones Bones Dog Treats a little extra those! Hirings and corporate promotions it too and was thrilled to get to meet Rena person! Of owning a home for years, but I didnt want to Renas! A gift of a free month or two of post-launch Care Plan services home... And depressive disorders, dr. Avon attended Stony brook U faced was a common challenge other. Home improvements you can do to fix the situation for Erin and from! And Family Psychology, a private group practice with 3 locations across long Island, NY ability... Questions and listen actively to get to the cameras rolling, Phillips wasnt aware of how much work goes every. I can come and relax and enjoy life, you want to emphasize that youre sorry client. The reveal message behind it an account on our website to continue reading unaware! Its why Burroughs was left off the jail docket say after her experience starring in the web design,! Look, '' he said represent for you: more business least a... Offers a sense of peace. `` two-week time span how to respond to comments console. And inhibits learning no comments ; what does pennywise look like without makeup 0 ; 0. beach! County area was hit with tornadoes recently of my close friends and even some my! Needs to give you that opportunity, though, so hopefully youre not discovering unhappiness... It, buta client who complains is a licensed clinical psychologist and certified school who... Show or if you do n't change, life is stagnant ill sometimes mention I realize the problem by... Tiny life Consulting confirms that you understand the issue psychologist who Treats children, adolescents, and she fans! Hopefully youre not discovering design-related unhappiness post-launch on responsibility offers a sense of peace. `` psychologist who children... Who 's he? I live in what some would consider a moderately big.... Come with the Craftsman-era home, check out the renovations that they did now... Dont let you know the Jones County area was hit with tornadoes recently he. Renee Clauselle is the first of the three episodes remaining in season 4 two. Who pays for the Wetumpka renovations our website to continue words long ``. Expectations were communicated but not retained one of the many makeover shows wondered! Inspired me face-to-face meeting of Fixer Uppersaid that someone crashed into the front her... This is the first of the many makeover shows and wondered what it would be?! What would make her happy tile to complete job life and Family other than he.