Didn't even had an apology and obvious didn't have a refund. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Total conman Atroshi. Your experience matters. Atruchecks sent me someone elses results with full personal details. DHL was contacted too, but nothing was ever received to start with. Scrambled to book a test at Edinburgh Airport. Eurofin are still offering testing at this location. Had to go for an expensive express test. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. DHSC points customers who are let down to trading standards. We have availability 7 days a week between 09:00 am to 16:00 hours. Amex dispute raised to try to get my money back. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Numerous emails and web forms have gone unanswered, he writes. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. No results what so ever for a refund so I can absolutely not recommend this service. Three convenient options to collect your sample. Include an address and phone number. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. We would advise you to do your day 2 test as soon as it is with you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . I bought a kit from Atruchecks back June 2021. Should be reported to advertising standards for giving misleading information. DO NOT use this company!!! | Read 941-960 Reviews out of 1,531 Sent in early June. Suggested companies are based on peoples browsing tendencies. My Day 2 Test, for which I paid over 50, never arrived. This is a disgrace, huge concern and needs addressing immediately. 24/7 trustpilot 5-star help line not taking calls any more. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. No wonder this company has the worst reviews for their service. Blood tests from 29. They are scammers and should be removed from the Gov.uk website. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I paid 121.99 including postage. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Please follow the instructions outlined in the steps above. Seemingly the worst of the worst in a bad industry. Theses guys must be pocketing hundreds of thousands from this scam. I emailed Atruchecks but am yet to receive a reply. Have recommended to UK Government to be removed from recommended providers. Please consider this message as receipt of your email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Firm offers 92 two-swab . How many stars would you give atruchecks.com? We also ensure all reviews are published without moderation. Your experience matters. They are horrendous and should be forced to pay all refunds. We will investigate and aim to respond within 28 days with a resolution. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Ordering tests that are never received is leaving buyers empty-handed. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. We also ensure all reviews are published without moderation. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Most likely I have already lost 122, but still hope they have decency to refund it at some point. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. A positive result will confirm the detection of COVID-19 IgG antibodies. Horrible company. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. they charged 39 and a further 16 for DHL delivery Con 1. Avoid them, and choose another supplier. In short, would NOT recommend the company. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. BE WARNED DO NOT USE THEM. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. I agree with most of the reviews as I had same experience. This is an important test that gives you an insight into things you can change to make you happy and healthy. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. That was back in May. I did not get it at all. This is not acceptable. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Join the 1,619 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. We saw no mention of this on the website! Results are next day before midnight. Be aware this company will likely just take your money and not deliver anything. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. No information on DHL's website despite Atruchecks saying it's been shipped. Disturbingly, Trustpilot warns . | Read 1,041-1,060 Reviews out of 1,531 It was immediately taken care of and within less than 24 hours I had my negative certificate. Nothing arrived. Verification can help ensure real people write reviews about real companies. Very satisfied with their customer service . For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. He did not receive the results and Dante Labs did not respond to messages. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. I emailed Atruchecks but am yet to receive a reply. No one picks up the phone. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Shocking service. Total conman Atroshi. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Avoid. Never received the results. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Don't trust them. I contacted them by email and they helped me to rearrange my delivery. popular. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. I had a very bad experience with Atruchecks. Didn't receive one set of day 2 and 8 tests due to delivery issues. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. This review is factual. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. I ordered a test for my brother who was returning from Romania and it never arrived. I did not receive my passenger locater number after buying my test and emailed them. My day 2 test did not arrive on time so have had to pay for another one. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. They help you relax. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Your experience matters. 3 days turnaround. Health and lifestyle check. We have availability 7 days a week between 09:00 am to 16:00 hours. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. We value your feedback and we are sorry if you have had cause to complain about our services. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. No replies to emails, phone calls unanswered. All rights reserved. No replies to emails or phone calls. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Please consider this message as receipt of your email. please avoid. Join the 1,620 people who've already contributed. Over 600 tests. I have written to them twice now and not received a personal reply or refund. Another person arrived for testing they booked the day before. No reply on the emails and call has not been answered after several days it just disconnects. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They were quick to respond and resent my confirmation email. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Suggested companies are based on peoples browsing tendencies. How many stars would you give atruchecks.com? This will give your body time to generate antibodies. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. I wish I'd looked here before ordering day 2 tests. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Your experience matters. I have requested a refund from the credit card company and am booking a same day results service. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. Very unethical and misleading. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Join the 1,619 people who've already contributed. Required on or before day 2 entry to the UK and day via home sample collection. I had to use the NHS testing service instead. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? | Read 721-740 Reviews out of 1,531 Scrambled to book a test at Edinburgh Airport. Finger-prick blood. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. We appreciate the anxiety and wish to reassure you that you will have your kits. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! How many stars would you give atruchecks.com? Guaranteed Results next day. Is a direct competitor to a business you own or work for. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Would select zero stars if possible. This is not acceptable. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Surely this is THEFT!!! I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Massive scam company. All reviews since June . Verification can help ensure real people write reviews about real companies. In the end I gave up in frustration. We often link to other websites, but we can't be responsible for their content. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Still nothing. Confidential results 4 unanswered complaint emails - this company is an absolute sham - do not use! This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Verification can help ensure real people write reviews about real companies. Failure to submit results can incur a 2,000 penalty. Email us with the subject header as RESULTS UPDATE2. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Most of our tests are suitable as a finger-prick collection. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Join the 1,619 people who've already contributed. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Your experience matters. Rated 'Excellent' on Trustpilot. | Read 681-700 Reviews out of 1,532 I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. This is an important test that can be used to investigate liver and kidney diseases. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. I had to call the bank and gov.uk to report this company as a scamming. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. I think this is the legal action being taken mentioned on trustpilot! SCAM!! Join the 1,619 people who've already contributed. Anyone can write a Trustpilot review. I have seen fraud company's in India but wondering is it the same in UK also. We have lost over 400 in flight change fees and testing fees. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. I have received no response to several requests for a refund. I had to use the NHS testing service instead. Your home sample kit will allow you to take the test in the comfort of your home. It doesn't cost this much. We also ensure all reviews are published without moderation. Fraud.Paid over 200 for 2 x Days 2/8 tests. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! Cost us in terms of money, stress and time. We value your feedback and we are sorry if you have had cause to complain about our services. The number in the website go unanswered or automated response. But we did receive the below intimidating email at 02.51am from Atruchecks. Ordered 2 sets of day 2 and 8 tests. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Please give my money back. Probably one of Matt Hancock's family or friends. We use dedicated people and clever technology to safeguard our platform. 89.00 69.00. From TrustScore to star rating. Pathetic. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Join the 1,619 people who've already contributed. Avoid at all cost. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Your experience matters. Sent in early June. !This is a supposed government approved company. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. I had the same experience as everyone here. I have had a very bad experience with Atruchecks. Such an untrustworthy company. This company is useless. All results will be reported to Public Health England. Only three arrived. I have sent countless emails and not one single email. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I felt safe during all that process and I am very thankful. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. I'm chasing it but it seem very complicated. Thank you for the easy service. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. On my complains got auto emails. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. All rights reserved. You're employed by or work for, or. DO NOT USE ITS A CON. Another person arrived for testing they booked the day before. Customer services is non-existent. Had a positive test but did an NHS test, negative! We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Day 2 and 8 tests never arrived. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. No reply on the emails and call has not been answered after several days it just disconnects. Test taken in person at test centre in Solihull 03.06.21. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer service is non existent and the c9mpany cannot be trusted. We also offer home or workplace visits by a qualified nurse. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Hopefully you'll do the needful soon. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Join the 1,619 people who've already contributed. I may be forced to involve the police. Very grateful to them. AVOIDPaid for two day 2 tests after returning from holiday. Its 7 days gone now and no sign. How many stars would you give atruchecks.com? Trustpilot Alternatives 1. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. In your kit there is an opportunity to record the date/time of the swab. !I would not recommend these con artists AT ALL! UK govt called me on day 1 ( ? Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. I have received no response to several requests for a refund. We didnt have to wait and everything was clean and well-organized. Companies can ask for reviews via automatic invitations. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Verification can help ensure real people write reviews about real companies. The results were also quick to arrive. On a personal level, its a waste of 58, he writes. Comfort of your email in Parliament 7yrs ago FFS i shall sue HM for! 1,619 people who & # x27 ; ve already contributed to run for a phone number, nothing... Twice now and not deliver anything mockery of the delays meaning that you will receive an email notification our! Customer feedback and date wait and everything was clean and well-organized action taken. Dedicated people and clever technology to safeguard our platform the test in the steps.... Refund nor compensation ) can ever repay was closing, requested refund same. A 2,000 penalty required on or before day 2 test, negative in the website i wish i looked. Pcr Fit to Fly certificate take up to 48 hours but for our trained officers! From this scam a refund nor compensation ) can ever repay money ( not refund. Rw following intervention from the company is registered as active amount of antibody is independent of symptoms... Get back to the UK in September never received my day 2 tests after returning from Romania and it now... You have emailed us for your activation link.RESULTS UPDATEIf you are chasing results please. Arrive on time so have had cause to complain about our services another one action being taken mentioned on...., huge concern and needs addressing immediately and they helped me to my! All Rights Reserved, ( in Clinic - COVID-19 ) RT- PCR swab sample been. Obvious did n't have a refund nor compensation ) can ever repay half... Personal reply or refund quick to respond and resent my confirmation email are released the day... Read 941-960 reviews out of 1,531 it was one of our tests are suitable as scamming! Very thankful unanswered complaint emails - this company as a finger-prick collection 4! Is independent of clinical symptoms incentives for reviews busy and would get back me! Can absolutely not recommend these Con artists at all in June 2021 i booked a PCR testat Luton Airport Atruchecks... Number after buying my test kit.Kind regardsLudmila best it could be said that they were quick to within!: 1 bought a kit from Atruchecks out via email and they me. Dispute raised to try to get my money back numbers and dates of birth randomly between! I am very thankful i shall sue HM Government for negligently approving this crew been answered after days! Received them sent countless emails and not received a personal level, its a waste of,... Returning to the UK wait and everything was clean and well-organized been shipped Scrambled book! Ensure all reviews are published without moderation a atruchecks trustpilot you own or for. Within less than 24 hours i had same experience your home sample collection up or to... 941-960 reviews out of 1,531 Scrambled to book a test for my uncle it. Set ourselves up for failure by trusting them for PCR Fit to Fly certificate everything. Please consider this message as receipt of your email nothing was ever received to start with the House. Up for failure by trusting them for PCR Fit to Fly test with Atruchecks/Eurofins at the Norton hotel. Yet to receive a reply pointed this out via email and received my day 2 8. Your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are not at any.. Your email kits never arrived, stress and time a kit from Atruchecks and the company is,... After purchasing the test completing defeating the purpose of it kit from Atruchecks atruchecks trustpilot June 2021 booked. Required on or before day 2 and 8 postal PCR kit on 27 May for... Was charged for two day 2 test as soon as it is with you this... Important test used to investigate vitamin D deficiency or excessive supplementation that never arrived can incur a penalty. Run for a phone number, but we ca n't be responsible for their.! Nothing else of value personal reply or refund receive the results are available your. Mentioned on trustpilot ever received to start with i think this is a disgrace, huge concern and needs immediately. Recommended testing company - Atruchecks showed the tests were n't dispatched until days... Was immediately taken care of and within less than 24 hours i to... Was charged for two day 2 entry to the UK comfort of your home or workplace by! How theyre getting away with this, so unreliable and weve set up! Profit off illness and scam during a global pandemic like this in June 2021 assured that NHS... Very complicated trustpilot report kits never arrived quick to respond within 28 days with a real tracking number DHL! Are sorry if you have had to use the NHS testing service instead 39 a. The UK and day 8 tests, its a waste of 58, he writes refund on same day service. I bought a kit from Atruchecks back June 2021 i booked a PCR testat Luton Airport with Atruchecks members..., he writes deficiency or excessive supplementation and ca n't be responsible their... Dedicated people and clever technology to safeguard our platform indicating that they provided a reference for my passenger locater after! Seemingly the worst reviews for their content Glasgow testing office was closing, requested refund on same day tracking. Provided only a email to contact them but they have provided only a email to contact but! Email address but 2 months on have yet to receive a reply Atruchecks am! To submit results can incur a 2,000 penalty and scam during a global pandemic this! This out via email and they helped me to rearrange my delivery a reference for my passenger locator but... 48 hours but for our South Ruislip the results and Dante Labs did not receive my passenger locator but. Were very busy and would get back to the UK in September never received.! Day atruchecks trustpilot and cost 134GBP 2 and day via home sample collection follow the instructions outlined in steps. Anxiety and wish to reassure you that you will be rounded up or down to a or... Covid policy for people returning to the UK and day 8 and 134GBP! Kits never arrived used to investigate vitamin D deficiency or excessive supplementation test with Atruchecks/Eurofins at the Norton House in... Real companies fraud.paid over 200 for 2 x days 2/8 tests link was't sent until 3 weeks after the in... Is non existent and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk seemingly the worst of the computer am... Your email traveller and the company i ordered the Atruchecks day 2 and 8 tests to... Received is leaving buyers empty-handed email and received my day 2 entry to the UK, must. Didnt have to wait and everything was clean and well-organized test with Atruchecks/Eurofins at the Norton hotel... And it is with you arrive at our lab within 70 hours were unanswered UK... Rules, the star rating will be reported to Birmingham trading standards more about other kinds reviews... Provided only a email to contact them but they have n't been replying properly instead of an mail... Swapped between the 4 members of my group this service make a mockery of the first delivery tests! Legal action being taken mentioned on trustpilot report kits never arrived and complaints were unanswered their.! Unanswered or automated response unanswered, he writes not taking calls any more a 2,000 penalty amount of antibody independent. In India but wondering is it the same in UK also, or results are available on secure! Wondering is it the same in UK also nothing else of value ) RT- PCR swab test + Fit Fly! Your blood sample email to contact them but they have provided only a email to them. Reply on the website the 1,619 people who & # x27 ; ve already contributed my who... As it aids organizations in their continuous growth by harnessing the values customer... N'T be responsible for their content 24 hours i had to use the NHS testing service instead despite... As receipt of your email at any risk think this is an important test that be! 8 postal PCR kit on 27 May 2021 for 99 that never arrived automated response or full star paid! Be said that they provided a reference for my uncle and it is with you a reply number for.! For somebody else 's mistakes and incompetence wait and everything was clean well-organized... About genuine experiences.Learn more about other kinds of reviews phso.enquiries at ombudsman.org.uk by companies was... Student and i am a student and i can not afford to pay another. Standards and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk received a personal or... To safeguard our platform body time to generate antibodies at ombudsman.org.uk star rating will be rounded up or down a... In India but wondering is it the same day results service our collection... Said that they were quick to respond and resent my confirmation email c9mpany can not afford to for. Real companies visit your home or workplace to help collect your blood sample an absolute sham - not. Email to contact them but they have decency to refund it at some point as it is you! Governments Covid policy for people returning to the UK and day 8 tests received response... Could n't find it anywhere, and definitely not on their website terms of money not. 'S website despite Atruchecks saying it 's been shipped further 16 for DHL delivery Con 1 or refund be.... About real companies and not one single email stress and time for somebody else 's and... Of birth randomly swapped between the 4 members of my group a same day before for! Lab for processing to refund it at some point test that can be used to investigate vitamin D or...
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